Seamless temporary housing solutions that save time, reduce costs, and match policyholders to the best temporary housing.
Sinistar
Become a hostAbout usWhat's new
Resources
BlogHelp centreContact & supportBrand guidelines
Stella
Pricing IntelligenceResearch
© 2026 Sinistar. All rights reserved.
Privacy policy•Terms and conditions•Site map

How can we help?

Have questions? We’re here to help.

Top articles

Help by topics

View all articles
Getting started as a hostCreate your profile, understand fees and how hosting works.Obtaining a rentalRespond to offers, submit quotes and set your price.Managing your listingsKeep your listings accurate and ready to receive offers.Preparing for a rentalWelcome guests with clear entry instructions and a clean space.During a rentalFollow your payments and handle stay extensions.Cancellations and refundsUnderstand cancellations and how refunds are handled.

Browse other categories

AdjusterAnswers to common claims questions.PolicyholderAnswers to common relocation questions.

Can I promote my business in my listings?

How I can promote my business in my listings and what is not allowed.

Learn more

What is a furnished and equipped accommodation?

Guests should be able to move in on day one, bringing only their personal belongings.

Learn more

What are the most important criteria for policyholders when selecting a quote?

Here's an overview of the most common deciding factors when it comes to choosing a temporary home.

Learn more

I can't find the address of my accommodation in the drop-down menu. What should I do?

Here's what to try if you can't find the address of your accommodation while creating a listing.

Learn more

Can I specify a minimum length of stay in my listings?

How to specify a minimum length of stay in my listings.

Learn more

My listing is approved, but I haven’t received any rental offers. Is this normal?

A few factors affect how often you get offers. Here's what they are.

Learn more