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Getting started as a hostCreate your profile, understand fees and how hosting works.

Obtaining a rentalRespond to offers, submit quotes and set your price.

Managing your listingsKeep your listings accurate and ready to receive offers.

Preparing for a rentalWelcome guests with clear entry instructions and a clean space.

During a rentalFollow your payments and handle stay extensions.

Cancellations and refundsUnderstand cancellations and how refunds are handled.

AdjusterAnswers to common claims questions.

PolicyholderAnswers to common relocation questions.

My listing is approved, but I haven’t received any rental offers. Is this normal?

A few factors affect how often you get offers. Here's what they are.

Can I pause the offers if my accommodation is rented for a specific period of time?

We understand that you may not want to receive rental offers for an accommodation that is already rented. Thankfully, you have options to avoid receiving offers unnecessarily.

What is a furnished and equipped accommodation?

Guests should be able to move in on day one, bringing only their personal belongings.

I can't find the address of my accommodation in the drop-down menu. What should I do?

Here's what to try if you can't find the address of your accommodation while creating a listing.

Can I specify a minimum length of stay in my listings?

How to specify a minimum length of stay in my listings.

Can I promote my business in my listings?

How I can promote my business in my listings and what is not allowed.

What are the most important criteria for policyholders when selecting a quote?

Here's an overview of the most common deciding factors when it comes to choosing a temporary home.