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Overview & supportSee how relocation works and how to reach your agent.

During your stayEntry instructions, host contact and changes to your stay.

After your stayCheck out, report damage and recover forgotten items.

Costs, payments & cancellationsWho pays, deductibles, deposits and cancelling a booking.

HostAnswers to common hosting questions.

AdjusterAnswers to common claims questions.

How does relocation with Sinistar work?

The step-by-step guide to relocation with Sinistar.

Who pays for my temporary accommodation?

Find out who is responsible for the cost of your relocation.

What if I forgot items at the accommodation?

You can recover them in person or by mail. Here's how.

How Sinistar Approves Accommodations and Verifies Hosts

We review every listing and verify every host before you book.

Can I extend my stay?

Here's what you need to know about rental extensions.

How to reach your Sinistar agent

Here's how to find your agent's contact information.