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Last updated on Oct 13, 2026
You will receive the entry instructions by e-mail once you have signed your contract with Sinistar. These instructions include:
Address of your temporary lodging
Time of arrival
Time of departure
Details on how to access the accommodation (e.g.: code to unlock the lock)
Password for wireless Internet (Wi-Fi)
Contact information of your Sinistar host
Here’s what to do.
Check your junk or spam mail folder. They may end up there by mistake.
If they are not, contact your Sinistar agent. He or she will resend them to you.
What you should do if the space isn't up to standard.
Find out how you can reach your host.
Here's what you need to know about rental extensions.
Here's what happens if your accommodation does not meet your expectations.
Our team is here to help you.