Privacy Policy | Sinistar

In the course of our interactions with you, whether through the provision of Sinistar Services and other related services, during our activities, or when you communicate with us, Sinistar may collect your personal information. The personal information we collect is necessary to provide you with the requested services. This includes, but is not limited to, the following information:

A. Information You Provide To Us

Account and Profile Creation: When you register for an account, Sinistar may collect personal information such as your contact details (name, email address, phone number), information to better understand you, and information about your preferences, such as your preferred language. Some types of accounts may also allow users to enter a profile picture, a display name, location, and similar information.
User-Generated Content: Sinistar Services may collect the content you create and submit, such as information from your listings (photos, addresses, descriptions), feedback, comments, and ratings.
Content Provided in a Support Context: By using Sinistar Services, you may interact with us if you need support or simply wish to learn more about Sinistar Services. In doing so, you may submit contact details such as a name, email address, phone number, or address to our team to identify you and better assist you.
Payment Information: Sinistar may collect billing-related information and financial information, such as the name and contact details of the billing contact, billing address, and banking information or partial payment card information.
Recruitment Information: Sinistar may collect information about current and potential employees, contractors, and individuals with professional experience. For example, a resume, information about educational background, third-party references, banking details, individual tax numbers, certain health information, or other information relevant to potential recruitment.

B. Information Collected When Using Sinistar Services

Device Information: Sinistar collects information about the devices used to connect to Sinistar Services or interact with them. This information may include the type of device used, the type of connection used to access Sinistar Services, the user's IP address, browser type, and device identifier. This information may be used to determine your approximate location to offer a better experience.
Use of Sinistar Services: Sinistar collects information about you when you interact with our online content. This information may include the features used, links clicked, and other similar information.
Cookies: Please refer to Section 11 to learn more about how we manage cookies.

And any other personal information provided. Please note that if you provide us with personal information about other individuals (such as your administrators, executives, insured individuals, etc.), you must ensure that you have duly informed them that you are providing us with their information and have obtained their consent to such disclosure of information.

We do not knowingly collect information from children or other individuals under the age of 16. If you are a minor under the age of 16, please do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minors without verification of parental consent, we will take steps to delete this information from our servers.

Sinistar collects, uses, and discloses personal information for the purposes determined at the time of collection or as permitted or required by regulation. This includes, but is not limited to, the following objectives:

Opening a file and processing Sinistar Service requests or responding to inquiries;
Providing you with Sinistar Services and for conducting our business - to administer and fulfill our services, including performing our obligations arising from any agreement between you and us;
Authenticating users of our websites;
Communicating with you regarding your account and providing customer service as needed;
Processing payments or receiving payment in connection with Sinistar Services;
Facilitating the use of our websites and ensuring that content is relevant and presented in the most effective manner for you and your device;
Managing and improving our services;
Providing you with information related to Sinistar Services, updates, new features, important account information, or other written communications such as a newsletter;
Gathering your opinion on Sinistar Services - to conduct analyses to better understand our clients' service requirements and to better understand our business and improve our services;
For recruitment purposes - to enable us to process job applications and assess whether a person meets the requirements of the position for which they may apply at Sinistar;
Ensuring we get paid - to recover payments owed to us and, if necessary, to enforce such recoveries or take other legal means (including initiating legal proceedings);
Processing and resolving complaints;
Meeting our legal, regulatory, or risk management obligations;
Preventing fraud and/or conducting other background checks that may be required at any time under applicable law or regulation and/or best practices (if false or inaccurate information is provided or if fraud is detected or suspected, information may be transmitted to fraud prevention agencies and may be recorded by us or by such agencies);
Enforcing our rights, complying with our legal or regulatory obligations regarding information disclosure, and/or protecting the rights of third parties.

To provide you with Sinistar Services, we may need to share the personal information we collect with certain third parties. Sinistar does not rent or sell any of your personal information to third parties and will not share it with third parties without your consent, unless required by law or necessary for the purposes outlined below:

Other members. Sinistar may share some of your personal information with other Sinistar members (hosts, displaced insureds, claims adjusters) to facilitate housing relocation.
Service Providers and Partners. Sinistar may engage trusted service providers or partners for functions such as data hosting, security, data analysis, customer support, and payment processing. They only use your information to perform services on our behalf. We limit the information we provide to these service providers to only the information that is reasonably necessary for them to perform their functions.
When required by applicable law. For example, to government authorities and law enforcement agencies when required by applicable laws. For clarity, we may disclose personal information and other information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or subpoena, or government search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies.
During business transactions. We may share your personal information without your authorization when our business activities require it (in the case of a merger, acquisition, bankruptcy, or sale of assets, for example). For such an event, we may also share all or part of your personal information with the relevant third party (or its advisors) as part of a due diligence process.
Other authorized communications. If applicable laws permit us, we may also disclose your personal information when you have consented to such disclosure; when you reasonably expect us to use or disclose your personal information in a certain way; when the disclosure is one of the purposes for which the information was obtained or is directly related to the purposes for which the information was obtained; when the source of the information is a publicly available publication and, in the particular circumstances, it would not be unfair or unreasonable to disclose the information.

Sinistar has implemented security measures to protect your personal information in accordance with generally accepted security standards in the industry. Sinistar has established systems, policies, and technical, organizational, and administrative procedures to help ensure the security, integrity, and confidentiality of personal information and to mitigate the risk of unauthorized access to or use of such personal information, including:

Appropriate backup measures and other security measures designed to ensure the security and confidentiality of the personal information we manage;
Proper internal practices, including, but not limited to, data encryption in transit, the use of appropriate firewalls and antivirus software, password access controls, and secure servers;
Permission for access to systems and applications only by authorized users who access them only when necessary in the performance of their duties (principle of least privilege);
We regularly review our security arrangements to ensure that we take reasonable and technically feasible measures available at that time to protect your personal information;
We raise awareness among our employees about the importance of preserving the confidentiality of personal information, and we exercise caution when disposing of or destroying personal information to prevent unauthorized access. Employees also undergo cybersecurity training to raise awareness on this matter.
Sinistar has obtained its SOC 2 (Service Organization Control) attestation.

That being said, no method of Internet transmission or electronic storage is 100% secure. Therefore, we cannot assure or guarantee the security of the information you transmit to us or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, altered, or destroyed as a result of a breach of our physical, technical, or administrative protection measures. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided in Section 12.

Depending on your jurisdiction, you may have the right to:

Access your personal information.
Request correction or deletion of your information.
Object to or restrict certain processing activities.
Non-discrimination.
Receive your personal information in a portable, machine-readable format.
Withdraw consent where applicable.

For California residents, we provide a mechanism to opt-out of the sale of personal information (though Sinistar does not sell any personal information, this opt-out option is made available for transparency).

I. Making a request

To exercise any of these rights (to the extent you are entitled to), please submit your request to us by writing to the Data Protection Officer, as indicated in Section 12. Depending on the right exercised, we will inform you of the procedure to follow, the processing time, and the necessary information. We will endeavor to process your request within a reasonable time. We may charge a fee to cover the costs of processing your request if it is unfounded or excessive.

Unless the law requires or permits us to refuse to do so, we will provide you, upon request, with details of the personal information we have collected about you, or we will update and correct your personal information in accordance with your request. When we are also required by applicable law to provide additional information about the use or disclosure of your personal information, we will do so upon your request.

II. Exceptions

If we refuse to grant you access to your personal information, to correct or delete it as requested, or if we do not respond to your requests, we will inform you. In such cases, we will communicate the reasons for our decision and the mechanisms available to challenge the refusal. If the refusal concerns a request to correct your personal information, you may make a statement about the requested modification, and we will include it in your file.

In certain circumstances, and subject to contrary legal obligations, we may not be able to grant access to your personal information or respond to your requests regarding your Personal Information, for example, if your request is frivolous, if your information is not retrievable, if your request is reasonably likely to constitute a serious threat to the security of a person or the public, etc.

When users visit the website, Sinistar may collect technical information using electronic means such as cookies. We use the term "cookies" in this Policy to refer to all files that collect information in this way. This information may include data about your visits to the website, including your computer's IP address and the browser used to view the website, operating system, screen resolution, approximate location, browser language settings, number of pages viewed, information entered, etc. This data is used to measure and improve the effectiveness of the website or to enhance your user experience. Although most of the time this information is depersonalized, if this information is linked to an identifiable person, Sinistar will treat this information as personal information.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually set in response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can configure your browser to block or be notified of the existence of these cookies, but some parts of the website may be affected. These cookies do not store any personally identifiable information.

Functionality Cookies

These cookies enable us to improve and personalize the functionality of the website. If you do not accept these cookies, some or all of these services may not function properly.

Performance Cookies

These cookies allow us to determine the number of visits and sources of traffic in order to measure and improve the performance of our website. They also help us identify the most/least visited pages and evaluate how visitors navigate the website. All information collected by these cookies is aggregated and therefore anonymized. If you do not accept these cookies, we will not be informed of your visit to our site.

How to accept or refuse the use of cookies?

You can block the use of cookies via the cookie banner on websites or through your browser settings. The "Help" function on most browsers will show you how to prevent your browser from accepting new cookies, how to request the browser to notify you when cookies are issued, or how to completely disable cookies. If you choose to completely disable cookies, you may not be able to fully enjoy all the features offered by the websites.