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Understanding payments

Below are the answers to the most frequently asked questions about payments.

Important

In the event of a discrepancy between the content of this rubric and the Terms and Conditions, the Terms and Conditions take precedence.

When will I paid?

This is what is expected based on the duration of the rental.

30 days and under

You will be fully paid within 2 to 10 business days after the disaster victims have arrived at your accommodation.

31 days and over

You will be paid monthly. In other words, you will receive 1 payment per month.

The first payment will be paid to you within 2 to 10 business days after the disaster victims have arrived at your accommodation. The following payments will be issued to you the 2nd to 10th business day of each month until the end of the rental.

Example

Suppose your rental starts on November 2, 2022, and ends on January 15, 2023. Here is when you will receive each payment.

  • Payment 1: November 4 to 16.
  • Payment 2: December 2 to 15.
  • Payment 3: January 2 to 13.

How will I be paid?

Your payments will be deposited directly into your bank account, by direct deposit. To be paid, you must send us a cancelled cheque (cheque specimen) to payment@sinistar.ca.

A single copy of your cancelled cheque covers all your rentals. You only need to send a new one if you want to change your deposit account.

How are the amounts paid calculated?

When you bid on a rental contract, you specify a total price based on the number of nights included in the rental. If you get the contract, Sinistar converts this overall price into a price per night (overall price divided by the number of nights of the rental). We pay you this price calculated on a monthly basis (maximum 29 nights), minus the service fees.

For months of 29 or 30 nights, the calculation is as follows: (rate per night) × 29 nights - (service fees).

Need help?

Write us at hosts@sinistar.ca or dial 1-855-717-8878.