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How to welcome guests

Usually, you only deal with the disaster victims when you initially greet them. Here are some tips for making a good impression.

Good to know

Once their stay has ended, your guests will review you on several points, including how they were greeted. These reviews will then appear on your public profile. They can influence the choices of insurers when granting an accommodation contract.

General Tips

Give clear entry instructions

In your entry instructions, explain how to access the accommodation. Be clear and accurate so as to avoid any misunderstandings.

To learn more:

Providing entry instructions

What to include in the entry instructions

Have a Plan B

The unexpected can happen to anyone. By having a Plan B, you avoid your tenants having the bad luck of being stuck outside.

If you are greeting them in person, think about choosing an emergency contact, who could be there should any problems arise. If the disaster victims are entering your place by themselves, plan to have an alternative for unlocking the door.

Leave written instructions

It can be difficult to feel at ease in a new environment. To make the lives of disaster victims easier, why not leave general written instructions for your accommodation? Include instructions for your appliances and devices and specify how to contact you if any problems arise.

To learn more:

How to prepare your accommodation for rental

Welcoming in person

Build trust

Be on time and courteous with disaster victims. Make sure they feel at ease and safe in your accommodation.

Good to know

Disaster victims who must relocate have suffered heavy losses. Often, they are still in shock when they arrive at their temporary accommodation. Being empathetic can help create trust.

Give a tour

You can give them a short tour of the accommodation to show where the following are:

  • Spare sheets
  • Household products
  • Fire extinguisher
  • Waste, recycling and compost bins

Don’t stay too long though. Disaster victims are often worn out and need calm to recover.

Take measures against COVID-19

To reduce the risk of infection, wear a mask while greeting your guests. Disinfect your hands before entering and do not touch surfaces if not necessary.

To learn more:

COVID-19 prevention measures

For a contactless welcome

Use a smart lock or keybox

These items let disaster victims enter the accommodation on their own. In both cases, people simply key in a 4- or 6-number code. The smart lock unlocks automatically, and the box opens, providing access to keys.

Leave a welcome note

Handwrite a note in their name to add a personal touch. This will definitely be appreciated!

To know more:

9 tips for welcoming tenants like a pro