1. Help Center Sinistar
  2. Sinistar Host
  3. How it works
  4. Understanding rental offers

Understanding rental offers

Sinistar receives requests from insurers and disaster victims looking for temporary accommodation. We analyze their needs and then send a rental offer to a number of hosts.

Who receives the offers

We send rental offers to hosts whose accommodation:

  • is approved
  • is located near the disaster victim’s address
  • meets the disaster victim’s criteria (number of bedrooms, capacity, amenities, etc.)

Good to know

In some cases, Sinistar agents may choose not to send a host a rental offer. For example, if the host is unresponsive or if we have received complaints about the host. To stack the odds in your favour, don’t wait to respond when you receive offers. And above all, make sure you offer a quality service.

Content of the offer

A rental offer includes a summary of the disaster victim’s needs:

  • Relocation dates
  • Number of people
  • Specific needs

With this information in hand, you can choose to accept or refuse the offer. You can do so by using the form provided.

For more information:

How to respond to rental offers

What happens if I ignore a rental offer?

Response time

Generally, you have 24 hours to respond to a rental offer. However, depending on the number of responses received, the response time may be shorter or longer. If the response time is extended and you have not yet responded, you will be notified by email.

The sooner you respond, the better your chances of getting the rental.