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  4. Understanding payments

Understanding payments

Below are the answers to the most frequently asked questions about payments.


In the event of a discrepancy between the content of this rubric and the Terms of Service, the Terms of Service take precedence.

When will I paid?

This is what is expected based on the duration of the rental.

30 days and under

You will be fully paid within 2 to 7 days after the disaster victims have arrived at your accommodation.

31 days and over

You will be paid monthly. In other words, you will receive 1 payment per month.

The first payment will be paid to you within 2 to 7 days after the disaster victims have arrived at your accommodation. The following payments will be issued to you the 2nd to 7th day of each month until the end of the rental.


Suppose your rental starts on November 2 and ends on January 15. Here is when you will receive each payment.

  • Payment 1: November 4 to 9.
  • Payment 2: December 2 to 7.
  • Payment 3: January 2 to 7.

How will I be paid?

Your payments will be deposited directly into your bank account**.** To be paid, you must send us a cancelled cheque (cheque specimen) to paiement@sinistar.ca.

A single copy of your cancelled cheque covers all your rentals. You only need to send a new one if you want to change your deposit account.

How are the amounts paid calculated?

When you bid on a rental contract, you specify a total price based on the number of nights included in the rental. If you get the contract, Sinistar pays you this price calculated on a monthly basis, less the service fees.

For any given month, the payment is calculated as follows: (price per night) × 29 nights - service fees.

Need help?

Write us at info@sinistar.ca or dial 1-855-717-8878.