<p>Sometimes construction work takes longer at the home of a disaster victim. It then becomes necessary to <strong>extend the rental beyond the scheduled departure date.</strong> Below are answers to the most frequently asked questions about extensions.</p>
<h2><strong>When am I notified?</strong></h2>
<p>When the insurer requests an extension, Sinistar will promptly inform you of the new desired departure date.</p>
<h2><strong>Can I refuse an extension?</strong></h2>
<p>Yes. You can always accept or for an extension. When you refuse a request, Sinistar will move the disaster victims to another temporary accommodation.</p>
<h2><strong>How many times can a rental be extended?</strong></h2>
<p>Generally, there is no limit to the number of extensions. However, insurers rarely extend a rental more than once or twice. In any event, the decision to extend or not is up to you.</p>
<h2><strong>How to plan for extensions?</strong></h2>
<p>We always suggest <strong>allowing a window of a few weeks without rental after the scheduled departure date.</strong> So, if the victim has to request an extension, he or she can stay in the temporary accommodation.</p>

Extending stays

<p>As a host, you use the Sinistar platform as an independent partner. Therefore, you have no employment relationship with Sinistar.</p>
<p>That said, you must still follow the <strong>rules of conduct</strong> set out in our <a href="https://sinistar.ca/en/conditions-generales/">general terms and conditions</a>. For example, you cannot compete with Sinistar by directly contacting insurance companies to offer your services.</p>
<p>If you break the rules, you could lose your Sinistar account, and, in turn, stop receiving rental offers.</p>
<h2><strong>Questions?</strong></h2>
<p>E-mail us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or call <a href="tel:+18557178878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>

Your relationship with Sinistar

<p>Below are the answers to the most frequently asked questions about payments.</p>
<h4>Important</h4>
<p>In the event of a discrepancy between the content of this rubric and the <a href="https://firebasestorage.googleapis.com/v0/b/sinistar-13fdf.appspot.com/o/EN%20-%20Sinistar%20Terms%20and%20Conditions_08_03_2021.pdf?alt=media&#x26;token=594b277c-a7c8-4531-b071-46dc78bf6586">Terms of Service</a>, the Terms of Service take precedence.</p>
<h2>When will I paid?</h2>
<p>This is what is expected based on the duration of the rental.</p>
<h3>30 days and under</h3>
<p>You will be fully paid within <strong>2 to 7 days</strong> after the disaster victims have arrived at your accommodation.</p>
<h3>31 days and over</h3>
<p>You will be paid <strong>monthly.</strong> In other words, you will receive 1 payment per month.</p>
<p>The first payment will be paid to you within <strong>2 to 7 days</strong> after the disaster victims have arrived at your accommodation. The following payments will be issued to you <strong>the 2nd to 7th day</strong> of each month until the end of the rental.</p>
<h4>Example</h4>
<p>Suppose your rental starts on November 2 and ends on January 15. Here is when you will receive each payment.</p>
<ul>
<li><strong>Payment 1:</strong> November 4 to 9.</li>
<li><strong>Payment 2</strong>: December 2 to 7.</li>
<li><strong>Payment 3:</strong> January 2 to 7. </li>
</ul>
<h2>How will I be paid?</h2>
<p>Your payments will be deposited directly into your bank account**.** To be paid, you must send us a <strong>cancelled cheque</strong> (cheque specimen) to paiement@sinistar.ca.</p>
<p>A single copy of your cancelled cheque covers all your rentals. You only need to send a new one if you want to change your deposit account.</p>
<h2>How are the amounts paid calculated?</h2>
<p>When you bid on a rental contract, you specify a <strong>total price based on the number of nights included in the rental.</strong> If you get the contract, Sinistar pays you <strong>this price calculated on a monthly basis,</strong> less the service fees.</p>
<p>For any given month, the payment is calculated as follows: (price per night) × 29 nights - service fees.</p>
<h2>Need help?</h2>
<p>Write us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or dial <a href="tel:18557178878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>

Understanding payments

<p>We don’t require you to insure the accommodations you publish on Sinistar. That said, <strong>we strongly recommend</strong> that you take out a home insurance policy.</p>
<h5><strong>Good to know</strong></h5>
<p>Home insurance can protect you against breakage or damage, theft and disaster-related losses. In general, it also includes liability insurance. This can be useful if someone gets hurt in your home and claims damages.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/am-i-protected-against-damage-loss-or-theft">Am I protected against damage, loss or theft?</a></p>
<h2><strong>Before taking out insurance</strong></h2>
<p>Make sure that you:</p>
<ul>
<li><strong>Thoroughly read and understand all clauses in the contract.</strong> Your general insurance agent or broker must explain them to you.</li>
<li><strong>Inform your insurer that you are renting your accommodation on a temporary basis.</strong> This could impact insurance costs, as well as the coverage offered.</li>
<li><strong>Check if the contract covers actions (and inaction) by the people</strong> staying in your lodging.</li>
</ul>

Do I have to insure my accommodation?

<p>With Sinistar, you have full control over the price of your accommodation for each rental. However, there are steps to maximize your income and limit your losses.</p>
<p>The 5 steps below will help you set a price for your accommodation.</p>
<h2>1. Calculate your expenses</h2>
<p>If your price does not cover all your expenses, you will lose money renting your place out. Start by totalling all your expenses related to your home and its rental.</p>
<h5><strong>Good to know</strong></h5>
<p>Your total expenses are your <strong>break-even point</strong>, meaning the amount at which you start to make a profit. You should know it so you don’t end up in the red.</p>
<h3>Basic expenses</h3>
<p>Of course, you must include expenses that are related to the accommodation itself. For example:</p>
<ul>
<li>Mortgage or rent</li>
<li>Property and school taxes</li>
<li>Insurance</li>
<li>Maintenance</li>
<li>Recurring expenses</li>
</ul>
<h5>Important</h5>
<p>Electricity, heating and high-speed Internet must be included in your rental price.</p>
<h3>Expenses specific to temporary rental</h3>
<p>To host disaster victims, your accommodation must be fully furnished and equipped. This generates extra expenses like:</p>
<ul>
<li><strong>The purchase of furniture and appliances.</strong> It is recommended that you over several years.</li>
</ul>
<h5>Example</h5>
<p>A quality sofa can easily last 10 years. If you just bought one for $2,000, you could add approximately <strong>$17/month</strong> to your total expenses to offset your purchase. To arrive at this amount, you must calculate $2,000 ÷ 10 years ÷ 12 months.</p>
<ul>
<li><strong>Subscribed services.</strong> For example, streaming or cable services.</li>
<li><strong>Basic supplies.</strong> For example, toilet paper, hand soap, laundry soap and household products.</li>
<li><strong>Housekeeping.</strong> Even if you clean the accommodation yourself, you can budget for an amount to cover your time.</li>
</ul>
<h2>2. Consider the risks</h2>
<p>Very few temporary accommodations are rented 100% of the time. To prevent off-peak periods from eating into your profits, it’s better to plan ahead.</p>
<p>The proportion of time that the place is vacant is called the <strong>“vacancy rate”.</strong> For housing rented on a yearly basis, you can estimate it at <strong>25%.</strong> In other words, expect your accommodation to be vacant 1 week out of 4 (or 3 months per year).</p>
<p><strong>This means that over a month, you must reach your break-even point in 3 weeks instead of 4.</strong></p>
<p>By dividing your break-even point by 3, you get a weekly price floor. Multiply it by 4 to know your <strong>monthly price floor.</strong> You will need it to do the next step.</p>
<h5>Example</h5>
<p>Say your break-even point is $2,000/month. To reach this amount in only 3 weeks of renting, you must charge $667 a week (i.e., $2,000 ÷ 3 weeks). If the accommodation was rented for a full month (or 4 weeks), you would then earn $<strong>2,6/month</strong> ($667 X 4).</p>
<h2>3. Add your profit margin</h2>
<p>Now is the time to add your profit margin!</p>
<p>We recommend aiming for <strong>7 to 20%</strong> of your monthly price floor. You can use this minimum and maximum to establish your <strong>price range.</strong></p>
<h5>Example</h5>
<p>Here’s what you get with a price floor of $2,668/month:</p>
<ul>
<li><strong>Minimum</strong> $2,855/month (i.e., $2,668 + 7%). The profit is then $187/month.</li>
<li><strong>Maximum</strong> $3,202/month (i.e., $2,668 + 20%). The profit is then $534/month.</li>
</ul>
<h3>Why a price range?</h3>
<p>It allows <strong>you to adjust to demand.</strong> Indeed, the number of housing requests on Sinistar fluctuates over time. For example, there may be more in the spring, when snowmelt causes flooding. Or in the winter, when house fires are on the rise due to the use of space heaters and to overloaded electrical circuits.</p>
<h5><strong>Helpful tip</strong></h5>
<p>When there is plenty of accommodation available, price is often a deciding factor. To make your bid more competitive, you can then lower your profit margin. When demand spikes again, you can increase your price.</p>
<h2>4. Add service fees</h2>
<p>When you rent through Sinistar, a <strong>service fee</strong> is deducted from the total amount of the contract. To prevent this fee from eating into your profits, adjust your price range accordingly.</p>
<h5>Example</h5>
<p>Say the service fee is 3% for a given rental offer. If your <strong>minimum price</strong> were $2,855/month, it would now be $2,941/month ($2,855 + 3%). And if your <strong>maximum price</strong> were $3,202, it would now be $3,298/month ($3,202 + 3%).</p>
<p>Great! You now have a definitive price range. Now, how do you know what price to ask for when? For this, you have to follow the market.</p>
<h2>5. Keep an eye on market prices</h2>
<p>Setting your price based on the market keeps you competitive. And it allows you to make the most of your rentals and income.</p>
<p>The Sinistar platform offers you several ways to follow changes in market prices.</p>
<h3>Suggested minimum price</h3>
<p>The Sinistar platform suggests a minimum monthly price based on:</p>
<ul>
<li><strong>The location of your accommodation.</strong> In general, prices are higher in major cities and lower outside urban areas.</li>
<li><strong>The number of rooms.</strong> The more bedrooms your home has, the more you can charge.</li>
</ul>
<p>The minimum suggested price appears when the platform asks you to set the price of your accommodation. That is, when you create your ad and every time you bid on a hosting contract.</p>
<h5>Helpful tip</h5>
<p>If your minimum price (calculated in Step 4) is lower than that suggested by Sinistar, you can increase it. You will then make more profit while remaining competitive.</p>
<h3>Coming soon: Quotes from other hosts</h3>
<p>You’ll soon be able to see other hosts’ quotes on the rentals offers you receive. This will allow you to:</p>
<ul>
<li>compare your price to that of equivalent accommodations</li>
<li>adjust your price to increase your chances of obtaining the contract</li>
</ul>
<h3>Coming soon: Dynamic pricing</h3>
<p>Soon Sinistar will include a dynamic pricing tool on its platform. These tools show you market trends in your sector.</p>
<p>Keep an eye out!</p>
<h2>Need help?</h2>
<p>Write us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or dial <a href="tel:+18557178878"><strong>1-877-717-8878</strong></a><strong>.</strong></p>

How to set the price for your accommodation

<p>To receive rental offers, your accommodation must be posted on the platform. Next, you will receive an <strong>e-mail</strong> as soon as a disaster is reported nearby.</p>
<p>You must then either accept or reject the rental offer.</p>
<h5>Helpful tip</h5>
<p>Answer quickly to increase your chances of getting the hosting contract.</p>
<p><strong>To learn more:</strong></p>
<p><a href="">How to become a Sinistar host</a></p>

How to receive rental offers

<p>Before you can welcome your first guests, there are a few steps to follow. Here’s what to do.</p>
<h2><strong>1. Create a host account</strong></h2>
<p>To do so, go to the <a href="https://sinistar.ca/publish-your-housing">Host registration page</a>. Answer the questions about your accommodation and then click "List your property for free".</p>
<p>A text box will open. Click “Create an account” and follow the instructions.</p>
<h2><strong>2. Create an ad for your accommodation</strong></h2>
<p>This only takes a few minutes. Simply:</p>
<ul>
<li>Select the features describing your accommodation</li>
<li>Add at least 5 photos</li>
<li>Describe your accommodation in a few words</li>
<li>Set your monthly price</li>
<li>Submit your ad</li>
</ul>
<h5><strong>Good to know</strong></h5>
<p>Your accommodation will not be posted on the platform right away. It will first go through quality control (see Step 3).</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/how-to-set-the-price-for-your-accommodation">Setting a price for your accommodation</a></p>
<h2><strong>3. Wait for your accommodation to be approved</strong></h2>
<p>To ensure the safety and comfort of disaster victims, one of our agents must check whether your accommodation respects our minimum quality criteria.</p>
<p>It usually takes <strong>24 to 48 hours</strong> to approve an accommodation. You will be informed as soon as it’s done.</p>
<h2><strong>4. Receive offers</strong></h2>
<p>Sinistar contacts you <strong>by e-mail</strong> every time a disaster is reported near you. You must then either accept or decline the rental offer as soon as possible.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/how-to-receive-rental-offers">Receiving rental offers</a></p>
<h2><strong>5. Submit offers</strong></h2>
<p>When you accept a rental offer, you will be asked to specify your rental price. Next, a Sinistar agent will compare and suggest the best one to the disaster victim. You will be informed quickly if your offer has been accepted.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/how-to-set-the-price-for-your-accommodation">Setting your rental price</a></p>
<h2><strong>6. Wait for the disaster victim to sign the accommodation contract</strong></h2>
<p>Once your offer has been accepted, the disaster victim must sign an accommodation contract. This document lists the terms and conditions of the rental.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/terms-and-policies/your-relationship-with-sinistar">Your relationship with Sinistar</a></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/cancellations-and-refunds/can-disaster-victims-cancel-their-reservation">Can a disaster victim cancel a booking?</a></p>
<h2><strong>7. Send entry instructions</strong></h2>
<p>Instructions tell your guests how to enter the lodging, but also how to feel at home in your accommodation. Here is some information to include:</p>
<ul>
<li><strong>How to unlock the entry door.</strong> Will you be there in person to give them keys? Does the door have an electronic lock with an access code?</li>
<li><strong>How various devices work.</strong> For example, appliances, television, coffeemaker or spa.</li>
<li><strong>Where to find certain household items.</strong> For example, spare sheets or household products.</li>
</ul>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/your-rentals/entry-instructions">Providing entry instructions</a></p>
<h2><strong>8. Welcome your guests!</strong></h2>
<p>It’s the big day: you can now welcome your very first guests in your accommodation.</p>
<p>You will receive your payment between <strong>2 and 7 days</strong> after your guests have moved in.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/how-to-welcome-guests">Welcoming guests</a></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/communicating-with-disaster-victims">Communicating with guests</a></p>

How to become a Sinistar host

<p>Furnished and equipped accommodation must allow the disaster victim to live there from day 1, only bringing their personal effects. For this, your accommodation must include everything necessary to their comfort. Here's what to provide.</p>
<h2>Basic commodities</h2>
<p>Namely:</p>
<ul>
<li>Heating</li>
<li>Electricity</li>
<li>High-speed Wi-Fi</li>
</ul>
<h5><strong>Important</strong></h5>
<p>You must include these costs in your rental price.</p>
<h2><strong>Basic furnishing</strong></h2>
<p>Provide essential furniture:</p>
<ul>
<li>Bed and mattress</li>
<li>Couch and television stand</li>
<li>Kitchen table and chairs</li>
</ul>
<h2>A<strong>ppliances</strong></h2>
<p>At a minimum, provide a stove and a fridge. If space permits, also provide a washer, dryer and/or dishwasher.</p>
<h2><strong>Linens</strong></h2>
<p>For each bed, provide:</p>
<ul>
<li>sheets</li>
<li>a comforter or duvet</li>
<li>a duvet cover</li>
<li>pillows</li>
</ul>
<h5><strong>Helpful tip</strong></h5>
<p>Also remember to provide a spare set of linens to make laundry easier.</p>
<h2><strong>Towels</strong></h2>
<p>Provide all types:</p>
<ul>
<li>Bath towels</li>
<li>Hand towels</li>
<li>Face cloths</li>
<li>Dish cloths</li>
</ul>
<h2><strong>Kitchen necessities</strong></h2>
<p>Provide everything needed for cooking, eating and drinking:</p>
<ul>
<li>Plates and bowls</li>
<li>Glasses and cups</li>
<li>Table utensils</li>
<li>Pots and pans</li>
<li>Ovenproof baking sheets and dishes</li>
<li>Kitchen utensils (e.g.: wooden spoon, tongs, spatula, whisk)</li>
<li>Knives and cutting boards</li>
</ul>
<p>Remember to include small appliances like a microwave, coffee machine and toaster.</p>
<h2><strong>Television</strong></h2>
<p>It can be a smart TV (i.e., connected to Wi-Fi) or cable TV.</p>
<h2><strong>Housekeeping equipment</strong></h2>
<p>At a minimum, provide the following equipment:</p>
<ul>
<li>broom and dustpan or vacuum</li>
<li>mop and bucket</li>
<li>toilet brush and plunger</li>
<li>a few trash cans (e.g.: one for the kitchen, one for the bathroom and one for each bedroom)</li>
</ul>
<h2><strong>Security equipment</strong></h2>
<p>Equip your accommodation with a fire extinguisher and fire alarm with batteries. If your accommodation has <a href="https://www.quebec.ca/en/health/advice-and-prevention/health-and-environment/preventing-carbon-monoxide-poisoning">sources of carbon monoxide</a>, install an alarm. Check that everything works before each new rental.</p>
<h2><strong>Extra touches (optional)</strong></h2>
<p>Although not mandatory, the following items are always appreciated:</p>
<ul>
<li>Air-conditioning</li>
<li>Toilet paper and paper towels</li>
<li>Hygiene products (body and hand soap, shampoo, conditioner, etc.)</li>
<li>Cleaning products, vacuum, feather duster and washcloths</li>
<li>Iron and ironing board</li>
<li>Cooking oil, spices and herbs</li>
</ul>

What is a furnished and equipped accommodation?

<p>As a Sinistar host, you must comply with laws, rules, regulations and tax obligations that apply to you. <strong>It’s your responsibility to inform yourself and stay up to date.</strong></p>
<p>Remember: the rules may change and new obligations may come into effect at any time.</p>
<h5><strong>Important</strong></h5>
<p>Sinistar cannot be held responsible if you fail to fulfill your obligations—including those you may not have been aware of.</p>
<p>To help you in your research, here are some avenues to explore.</p>
<h2><strong>Your municipality</strong></h2>
<p>It may have regulations in place that limit or regulate temporary rentals. Ask the registry or urban planning department to find out.</p>
<h5><strong>Example</strong></h5>
<p>Your municipality's zoning by-law may prohibit temporary rentals in your area. Or you may need to obtain a permit to be allowed to do so. Usually this involves a fee.</p>
<h2><strong>Your co-ownership agreement</strong></h2>
<p><strong>If you own a condo</strong> (divided co-ownership), check your co-ownership agreement to see if temporary rental is permitted in the building. Even if there are no restrictions, you have to provide the names of the tenants to your condo association.</p>
<h2><strong>Tribunal administratif du logement (Rental Board)</strong></h2>
<p><strong>If you’re a tenant,</strong> you may have to take steps to sublet your accommodation. Visit the website of the <a href="https://www.tal.gouv.qc.ca/en">Tribunal administratif du logement</a> to learn more.</p>
<h2><strong>Your insurer</strong></h2>
<p>Before renting your temporary accommodation, inform your insurer. Otherwise, it may refuse to compensate you for any damage or loss.</p>
<h5><strong>Good to know</strong></h5>
<p>To account for your temporary rental activity, your insurer may increase your home insurance premium. It could also change your coverage.</p>
<h2><strong>Tax authorities</strong></h2>
<p>You may have to collect sales taxes from your rentals and send them to the authorities. Check with <a href="https://www.revenuquebec.ca/en/">Revenu Québec</a> and <a href="https://www.canada.ca/en/revenue-agency.html">Canada Revenue Agency</a>.</p>
<h5><strong>Important</strong></h5>
<p>Remember to declare your rental income when you file your tax return. It is added to your other income and is taxable.</p>

What laws and tax obligations apply to hosts?

<p>Disaster victims very rarely cause problems. But in the event of damage, loss or theft, you will not be left to fend for yourself. We will take steps with the disaster victim to reimburse you for the value of your losses.</p>
<h2><strong>Requesting compensation</strong></h2>
<p>Send your request to <a href="mailto:info@sinistar.ca">info@sinistar.ca</a>. Remember to include photos and a detailed description of the damage and/or loss. A Sinistar agent will see if they are covered by our <strong>recovery program.</strong> If this is the case, we will collect the amounts due from the disaster victim. We will then send the funds to you.</p>
<h3><strong>What losses are covered?</strong></h3>
<p>Our recovery program covers the following:</p>
<ul>
<li>Losses related to negligence on the part of the disaster victim</li>
<li>Intentional damage on the part of the disaster victim</li>
<li>Property theft</li>
<li>Damage beyond normal wear and tear</li>
</ul>
<h3><strong>What losses are NOT covered?</strong></h3>
<p>Our recovery program excludes the following:</p>
<ul>
<li>Damage caused by normal wear and tear</li>
<li>Damage or theft of valuables (collectibles, rare works of art and jewellery)</li>
<li>Damage caused by negligence on your part</li>
</ul>
<h2><strong>How can I be sure that I will be compensated?</strong></h2>
<p>Unfortunately, <strong>Sinistar cannot guarantee that you will receive compensation for losses.</strong> We only act as a go-between with the guest and you. It is up to the guest to pay the money owed to you.</p>
<p>We are aware that this involves risks for you. This is why <strong>we strongly encourage you to take out home insurance.</strong> In particular, insurance that covers damage caused by people staying in your accommodation.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/do-i-have-to-insure-my-accommodation">Should I insure my accommodation?</a></p>
<h2><strong>Coming soon: damage insurance for hosts</strong></h2>
<p>We are looking at the possibility of offering a <strong>damage insurance policy</strong> to hosts. In the event of a loss, it would be Sinistar, and not the tenant, who would compensate you.</p>
<p>Stay tuned!</p>

Am I protected against damage, loss or theft?

<p>In general, disaster victims are looking to rent an accommodation for the <strong>medium term.</strong> In other words, long enough to finish the reconstruction or restoration work at their home.</p>
<p>Most rentals with Sinistar range <strong>from a few weeks to a few months.</strong> Some can even exceed a year.</p>
<h5>Helpful tip</h5>
<p>The work on the homes of tenants often goes longer than expected. So, it’s common for them to want to extend their stay. To account for this, <strong>allow a few extra weeks without a rental after the scheduled departure date.</strong> This way, if victims have to request an extension, they can stay in the same temporary accommodation.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/extending-stays">Stay extensions</a></p>

How long does a rental with Sinistar last?

<p>Usually, you only deal with the disaster victims when you initially greet them. Here are some tips for making a good impression.</p>
<h5><strong>Good to know</strong></h5>
<p>Once their stay has ended, your guests will review you on several points, including how they were greeted. These reviews will then appear on your public profile. They can influence the choices of insurers when granting an accommodation contract.</p>
<h2><strong>General Tips</strong></h2>
<h3><strong>Give clear entry instructions</strong></h3>
<p>In your entry instructions, explain how to access the accommodation. Be clear and accurate so as to avoid any misunderstandings.</p>
<p><strong>To learn more:</strong></p>
<p>Providing entry instructions</p>
<p>What to include in the entry instructions</p>
<h3><strong>Have a Plan B</strong></h3>
<p>The unexpected can happen to anyone. By having a Plan B, you avoid your tenants having the bad luck of being stuck outside.</p>
<p>If you are greeting them in person, think about choosing an <strong>emergency contact,</strong> who could be there should any problems arise. If the disaster victims are entering your place by themselves, plan to have an <strong>alternative</strong> for unlocking the door.</p>
<h3><strong>Leave written instructions</strong></h3>
<p>It can be difficult to feel at ease in a new environment. To make the lives of disaster victims easier, why not leave <strong>general</strong> <strong>written instructions</strong> for your accommodation? Include instructions for your appliances and devices and specify how to contact you if any problems arise.</p>
<p><strong>To learn more:</strong></p>
<p>How to prepare your accommodation for rental</p>
<h2><strong>Welcoming in person</strong></h2>
<h3><strong>Build trust</strong></h3>
<p>Be on time and courteous with disaster victims. Make sure they feel at ease and safe in your accommodation.</p>
<h5><strong>Good to know</strong></h5>
<p>Disaster victims who must relocate have suffered heavy losses. Often, they are still in shock when they arrive at their temporary accommodation. Being empathetic can help create trust.</p>
<h3><strong>Give a tour</strong></h3>
<p>You can give them a short tour of the accommodation to show where the following are:</p>
<ul>
<li>Spare sheets</li>
<li>Household products</li>
<li>Fire extinguisher</li>
<li>Waste, recycling and compost bins</li>
</ul>
<p>Don’t stay too long though. Disaster victims are often worn out and need calm to recover.</p>
<h3><strong>Take measures against COVID-19</strong></h3>
<p>To reduce the risk of infection, wear a mask while greeting your guests. Disinfect your hands before entering and do not touch surfaces if not necessary.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/terms-and-policies/covid-19-prevention-measures">COVID-19 prevention measures</a></p>
<h2><strong>For a contactless welcome</strong></h2>
<h3><strong>Use a smart lock or keybox</strong></h3>
<p>These items let disaster victims enter the accommodation on their own. In both cases, people simply key in a 4- or 6-number code. The smart lock unlocks automatically, and the box opens, providing access to keys.</p>
<h3><strong>Leave a welcome note</strong></h3>
<p>Handwrite a note in their name to add a personal touch. This will definitely be appreciated!</p>
<p><strong>To know more:</strong></p>
<p><a href="https://sinistar.ca/fr/blog/accueillir-des-locataires-comme-un-pro">9 tips for welcoming tenants like a pro</a></p>

How to welcome guests

<p>You may need to communicate with your guests before or during their stay. For example, in the event of an unforeseen event or to answer questions. Here’s what to know.</p>
<h2><strong>Means of communication</strong></h2>
<p>If you must contact your guests, <strong>do so first by e-mail or telephone.</strong> You have been given their contact details at the end of the entry form. If you lose them, send an e-mail to <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or call <a href="tel:+18557178878"><strong>1-855-717-8878</strong></a>.</p>
<p><strong>As a last resort, you can show in person.</strong> In this case, notify the disaster victims of the day and time of your visit. Remember to ask for their agreement before entering the accommodation, unless there is an emergency.</p>
<h5>Important</h5>
<p>People have a right to their privacy. Contact them only for a valid reason and do not show up unannounced.</p>
<h2><strong>Information to communicate</strong></h2>
<p>You have already provided several pieces of information in the input statements. Perhaps you have even prepared a guide to your accommodation for disaster victims. They might still have questions for you once there.</p>
<p>Here is the most frequently requested information:</p>
<ul>
<li><strong>How devices work.</strong> For example, the coffeemaker, the heat pump, television or alarm system.</li>
<li><strong>Where are the supplies and equipment.</strong> For example, cleaning products, the vacuum cleaner or the iron.</li>
</ul>
<p>Be available to disaster victims and offer them good service. This will help you get a good review from them.</p>
<h2><strong>When to refer to Sinistar</strong></h2>
<p>Invite guests to contact us directly if they have too many questions or you don't know how to answer them.</p>
<p>In particular, we can handle questions about:</p>
<ul>
<li>The length of their stay</li>
<li>the progress of their work at their home</li>
<li>the insurer’s role</li>
</ul>

Communicating with Disaster Victims

<p>Comme hôte, vous utilisez la plateforme Sinistar à titre de partenaire. C’est à dire un entrepreneur tiers indépendant. Vous n’avez donc pas de lien d’emploi avec Sinistar.</p>
<p>Cela dit, vous devez quand même respecter les <strong>règles de conduites</strong> énoncées dans nos <a href="https://firebasestorage.googleapis.com/v0/b/sinistar-13fdf.appspot.com/o/FR-%20Conditions%20g%C3%A9n%C3%A9rales%20Sinistar_08_03_2021.pdf?alt=media&#x26;token=d9dc41cc-df2f-4dd7-8b41-c2568920a9ed">conditions générales</a>. Par exemple, vous ne pouvez pas concurrencer Sinistar en contactant directement les compagnies d’assurance pour leur offrir vos services.</p>
<p>Si vous enfreignez les règles, vous pourriez perdre votre compte Sinistar. Et ainsi, arrêter de recevoir les offres de location.</p>
<h2>Des questions?</h2>
<p>Écrivez-nous à <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> ou composez le <a href="tel:1-855-717-8878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>

Votre relation avec Sinistar

<p>Voici les réponses aux questions les plus fréquentes au sujet des paiements.</p>
<h4>Important</h4>
<p>En cas de divergence entre le contenu de cette rubrique et les conditions générales, les <a href="https://firebasestorage.googleapis.com/v0/b/sinistar-13fdf.appspot.com/o/FR-%20Conditions%20g%C3%A9n%C3%A9rales%20Sinistar_08_03_2021.pdf?alt=media&#x26;token=d9dc41cc-df2f-4dd7-8b41-c2568920a9ed">conditions générales</a> ont préséance.</p>
<h2>Quand serai-je payé?</h2>
<p>Voici à quoi vous attendre selon la durée de votre location.</p>
<h3>30 jours et moins</h3>
<p>Vous serez payé en entier dans les <strong>2 à 7 jours</strong> suivant l’arrivée des sinistrés dans votre logement.</p>
<h3>31 jours et plus</h3>
<p>Vous serez payé <strong>sur une base mensuelle.</strong> Autrement dit, vous recevrez 1 paiement par mois.</p>
<p>Le premier paiement vous sera versé dans les <strong>2 à 7 jours</strong> suivant l’arrivée des sinistrés dans votre logement. Les suivants vous seront versés <strong>entre le 2e et le 7e jour</strong> de chaque mois. Et ce, jusqu’à la fin de la location.</p>
<h4>Exemple</h4>
<p>Supposons que votre location débute le 2 novembre et se termine le 15 janvier. Voici quand chaque paiement vous serait versé.</p>
<ul>
<li><strong>Paiement 1 :</strong> entre le 4 et le 9 novembre.</li>
<li><strong>Paiement 2</strong> : entre le 2 et le 7 décembre.</li>
<li><strong>Paiement 3 :</strong> entre le 2 et le 7 janvier. </li>
</ul>
<h2>Comment serai-je payé?</h2>
<p>Vos paiements seront versés directement dans votre compte de banque, par <strong>dépôt direct.</strong> Pour être payé, vous devez donc nous envoyer un <strong>chèque annulé</strong> (spécimen de chèque) à paiement@sinistar.ca.</p>
<p>Une seule copie de votre chèque annulé suffit pour toutes vos locations. Vous devez envoyer un nouveau chèque annulé seulement si vous voulez changer de compte de dépôt.</p>
<h2>Comment le montant des paiements est-il calculé?</h2>
<p>Au moment de soumissionner à un contrat de location, vous spécifiez un <strong>prix total selon le nombre de nuits de la location.</strong> Si vous obtenez le contrat, Sinistar vous paie ce prix <strong>calculé sur une base mensuelle,</strong> moins les frais de service.</p>
<p>Pour un mois donné, le calcul du paiement est donc le suivant : (tarif par nuit) × 29 nuits - frais de service.</p>
<h2>Besoin d’aide?</h2>
<p>Écrivez-vous au <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> ou composez le <a href="tel:18557178878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>

Comprendre les paiements

<p>Vous n’êtes pas obligé d’assurer le ou les logements que publiez sur Sinistar. Cela dit, <strong>nous vous conseillons fortement</strong> de souscrire à une assurance habitation.</p>
<h5><strong>Bon à savoir</strong></h5>
<p>Une assurance habitation peut vous protéger contre les bris, les vols et les pertes en lien avec un sinistre. En général, elle inclut aussi une assurance responsabilité civile. Celle-ci peut être utile si quelqu’un se blesse dans votre logement et vous réclame des dommages.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/quelle-est-ma-protection-en-cas-de-dommage-de-perte-ou-de-vol">Quelle est ma protection en cas de dommages?</a></p>
<h2>Avant de souscrire à une assurance</h2>
<p>Assurez-vous de :</p>
<ul>
<li><strong>Bien lire et comprendre toutes les clauses du contrat.</strong> Votre agent ou courtier d’assurances de dommages doit vous les expliquer.</li>
<li><strong>Informer votre assureur que vous louez votre logement sur une base temporaire.</strong> Cela pourrait avoir un impact sur le coût de l’assurance. Mais aussi, sur la couverture qu’elle offre.</li>
<li><strong>Vérifier si le contrat couvre les actions (et l’inaction) des personnes</strong> qui séjournent dans votre logement.</li>
</ul>

Dois-je assurer mon logement?

<p>Avec Sinistar, vous avez le plein contrôle sur le prix de votre logement. Et ce, à chaque location. Mais pour maximiser vos revenus et limiter vos pertes, mieux vaut être méthodique.</p>
<p>Voici donc 5 étapes à suivre pour fixer le prix de votre logement.</p>
<h2>1. Additionnez vos dépenses</h2>
<p>Si votre prix ne couvre pas toutes vos dépenses, vous perdrez de l’argent en louant. Commencez donc par additionner toutes vos sorties d’argent en lien avec votre logement et sa location.</p>
<h5><strong>Bon à savoir</strong></h5>
<p>Le montant total de vos dépenses correspond à votre <strong>seuil de rentabilité.</strong> C’est-à-dire le montant à partir duquel vous faites un profit. Vous devez le connaître pour ne pas vous retrouver dans le rouge.</p>
<h3>Dépenses de base</h3>
<p>Il faut bien sûr inclure les dépenses en lien avec le logement lui-même. Par exemple :</p>
<ul>
<li>Hypothèque ou loyer</li>
<li>Taxes municipales et scolaires</li>
<li>Assurances</li>
<li>Entretien</li>
<li>Charges</li>
</ul>
<h5><strong>Important</strong></h5>
<p>L’électricité, le chauffage et l’Internet haute vitesse doivent être inclus dans votre prix de location.</p>
<h3>Dépenses spécifiques à la location temporaire</h3>
<p>Pour héberger des sinistrés, <strong>votre logement doit être entièrement meublé et équipé.</strong> Cela engendre des dépenses supplémentaires. Par exemple :</p>
<ul>
<li><strong>L’achat de meubles et d’électroménagers.</strong> On recommande de l’amortir sur plusieurs années.</li>
</ul>
<p><strong>Exemple</strong></p>
<p>Un divan de qualité peut facilement avoir une durée de vie de 10 ans. Si vous venez d’en acheter un à 2000 $, vous pourriez ajouter environ <strong>17 $/mois</strong> à votre total de dépenses pour compenser votre achat. Pour arriver à ce montant, il faut faire le calcul suivant : 2000 $ ÷ 10 ans ÷ 12 mois.</p>
<ul>
<li><strong>Les abonnements.</strong> Par exemple, aux services de diffusion en continu (<em>streaming</em>) ou au câble.</li>
<li><strong>Les fournitures de base.</strong> Par exemple, le papier de toilette, le savon à mains, le savon à lessive et les produits ménagers.</li>
<li><strong>Le ménage.</strong> Même si vous nettoyez le logement vous-même, vous pouvez prévoir un montant pour compenser votre temps.</li>
</ul>
<h2>2. Tenez compte des risques</h2>
<p>Rares sont les logements temporaires qui sont loués 100 % du temps. Pour éviter que les périodes creuses grugent votre bas de laine, mieux vaut les prévoir.</p>
<p>D’ailleurs, la proportion du temps où un logement reste vide (vacant) a un nom : le <strong>« taux de vacance ».</strong> Pour les logements loués à l’année, on peut l’estimer à <strong>25 %.</strong> Autrement dit, attendez-vous à ce que votre logement soit vacant 1 semaine sur 4 (ou 3 mois par année).</p>
<p><strong>Sur un mois, vous devez donc atteindre votre seuil de rentabilité en 3 semaines au lieu de 4.</strong></p>
<p>En divisant votre seuil de rentabilité par 3, vous obtenez un prix plancher par semaine. Multipliez-le par 4 pour connaître votre <strong>prix plancher mensuel.</strong> Vous en aurez besoin pour faire la prochaine étape.</p>
<h5><strong>Exemple</strong></h5>
<p>Supposons que votre seuil de rentabilité s’élève à 2000 $/mois. Pour atteindre ce montant en seulement 3 semaines de location, vous devrez facturer 667 $ par semaine (soit 2000 $ ÷ 3 semaines). Si le logement était loué pour un mois entier, soit 4 semaines, il vous rapporterait alors <strong>2668 $/mois</strong> (667 $ X 4).</p>
<h2>3. Ajoutez votre marge de profit</h2>
<p>C’est enfin le moment d’ajouter votre marge de profit!</p>
<p>On conseille de viser <strong>entre 7 et 20 %</strong> de votre prix mensuel plancher. Vous pouvez utiliser ce minimum et ce maximum pour établir votre <strong>fourchette de prix.</strong></p>
<h5><strong>Exemple</strong></h5>
<p>Voici ce que l’on obtient avec un prix plancher de 2668 $/mois :</p>
<ul>
<li><strong>Minimum</strong> 2855 $/mois (soit 2668 $ + 7 %). Le profit s’élève alors à 187 $/mois.</li>
<li><strong>Maximum</strong> 3202 $/mois (soit 2668 $ + 20 %). Le profit atteint alors 534 $/mois.</li>
</ul>
<h3>Pourquoi une fourchette de prix?</h3>
<p>Elle vous permet de <strong>vous ajuster à la demande.</strong> En effet, le nombre de demandes de logements sur Sinistar fluctue dans le temps. Par exemple, elles peuvent être plus nombreuses au printemps, quand la fonte des neiges provoque des inondations. Ou encore l’hiver, quand les incendies résidentiels sont en hausse. Notamment, en raison des appareils de chauffage d'appoint et des circuits électriques surchargés.</p>
<h5><strong>Astuce</strong></h5>
<p>Lorsqu’il y a beaucoup de logements disponibles, le prix est souvent un facteur décisif. Pour rendre votre soumission plus compétitive, vous pouvez alors diminuer votre marge de profit. Lorsque la demande grimpe à nouveau, vous pouvez revoir votre prix à la hausse.</p>
<h2>4. Ajoutez les frais de services</h2>
<p>Lorsque vous obtenez une location avec Sinistar, des <strong>frais de service</strong> sont retranchés du montant total du contrat. Pour éviter qu’ils grugent votre marge de profit, ajustez votre fourchette de prix en conséquence.</p>
<h5><strong>Exemple</strong></h5>
<p>Supposons que les frais de service s’élèvent à 3% pour une offre de location donnée. Si votre <strong>prix minimum</strong> était de 2854 $/mois, il serait maintenant de 2940 $/mois (2854 $ + 3 %). Et si votre <strong>prix maximum</strong> était de 3200 $, il serait maintenant de 3296$/mois (3200 $ + 3 %).</p>
<p>Super! Vous avez maintenant une fourchette de prix définitive. Maintenant, comment savoir quel prix demander à quel moment? Pour cela, il faut suivre le marché.</p>
<h2>5. Gardez l’oeil sur les prix du marché</h2>
<p>Fixer votre prix en fonction du marché vous permet de rester compétitif. Et ainsi, de maximiser vos locations et vos revenus.</p>
<p>La plateforme Sinistar vous offre plusieurs façons de suivre l’évolution des prix sur le marché.</p>
<h3>Prix minimum suggéré</h3>
<p>La plateforme Sinistar vous suggère un prix mensuel minimum selon :</p>
<ul>
<li><strong>Le secteur où se trouve votre logement.</strong> En général, les prix sont plus élevés dans les grands centres et plus faibles en région.</li>
<li><strong>Le nombre de chambres.</strong> Plus votre logement compte de chambres, plus sa valeur est élevée.</li>
</ul>
<p>Le prix minimum suggéré apparaît lorsque la plateforme vous demande de fixer le prix de votre logement. C’est-à-dire au moment où vous créez votre annonce et chaque fois que vous soumissionnez à un contrat d’hébergement.</p>
<h5>Astuce</h5>
<p>Si votre prix minimum (calculé à l’étape 4) est plus bas que celui suggéré par Sinistar, vous pouvez le revoir à la hausse. Vous ferez alors plus de profit tout en restant compétitif.</p>
<h3>À venir : soumissions des autres hôtes</h3>
<p>Vous pourrez bientôt voir les soumissions des autres hôtes sur les offres de location que vous recevez. Cela vous permettra de :</p>
<ul>
<li>comparer votre prix à celui de logements équivalents</li>
<li>ajuster votre prix pour augmenter vos chances d’obtenir le contrat</li>
</ul>
<h3>À venir : tarification dynamique</h3>
<p>Sinistar intégrera bientôt des outils de tarification dynamique à sa plateforme. Ces outils vous montrent les tendances du marché dans votre secteur.</p>
<p>Restez à l’affût!</p>
<h2>Besoin d’aide?</h2>
<p>Écrivez-vous au <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> ou composez le <a href="tel:+18557178878"><strong>1-877-717-8878</strong></a><strong>.</strong></p>

Comment fixer le prix de votre logement

<p>Pour recevoir les offres de location, votre logement doit être publié sur la plateforme. Puis, on vous sollicite <strong>par courriel</strong> dès qu’un sinistre est signalé à proximité.</p>
<p>Vous devez alors accepter ou refuser l’offre de location.</p>
<h5>Astuce</h5>
<p>Répondez vite pour augmenter vos chances d’obtenir le contrat d’hébergement.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/comment-devenir-hote-sinistar">Comment devenir hôte Sinistar</a></p>

Comment recevoir des offres de location

<p>Il y a quelques étapes à franchir avant d’accueillir votre première famille sinistrée. Voici les principales.</p>
<h2>1. Créez un compte d’hôte</h2>
<p>Pour cela, rendez-vous sur la <a href="https://sinistar.ca/fr/publish-your-housing">page d’inscription des hôtes</a>. Répondez aux questions sur votre logement, puis cliquez sur « publier votre logement gratuitement ».</p>
<p>Un encadré s’ouvre. Cliquez sur « créer un compte » et suivez les instructions.</p>
<h2>2. Créez une annonce pour votre logement</h2>
<p>Ça ne prend que quelques minutes. Il suffit de :</p>
<ul>
<li>Cocher les caractéristiques de votre logement</li>
<li>Ajouter un minimum de 5 photos</li>
<li>Décrire votre logement en quelques mots</li>
<li>Fixer votre prix mensuel</li>
<li>Soumettre votre annonce</li>
</ul>
<h5><strong>Bon à savoir</strong></h5>
<p>Votre logement ne sera pas publié sur la plateforme tout de suite. Il doit d’abord passer un contrôle de la qualité (voir l’étape 3).</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/comment-fixer-le-prix-de-votre-logement">Comment fixer le prix de votre logement</a></p>
<h2>3. Attendez que votre logement soit approuvé</h2>
<p>Pour assurer la sécurité et le confort des sinistrés, un de nos agents doit vérifier si votre logement respecte nos critères de qualité minimaux.</p>
<p>En général, il faut <strong>24 à 48 heures</strong> pour faire approuver un logement. Vous serez informé dès que ce sera fait.</p>
<h2>4. Recevez des offres</h2>
<p>Sinistar vous sollicite <strong>par courriel</strong> chaque fois qu’un sinistre est signalé à proximité. Vous devez alors accepter ou refuser l’offre de location le plus vite possible.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/comment-recevoir-des-offres-de-location">Comment recevoir des offres de location</a></p>
<h2>5. Soumissionnez aux offres</h2>
<p>Lorsque vous acceptez une offre de location, on vous demande de préciser votre prix de location. Puis, un agent Sinistar compare les soumissions et propose la plus avantageuse au sinistré. Vous serez informé rapidement si votre soumission est acceptée.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/comment-fixer-le-prix-de-votre-logement">Comment fixer le prix de votre logement</a></p>
<h2>6. Attendez la signature du contrat d’hébergement</h2>
<p>Une fois votre soumission acceptée, le sinistré doit signer le contrat d’hébergement. Il énonce toutes les modalités de la location et les conditions à respecter.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/terms-and-policies/votre-relation-avec-sinistar">Votre relation avec Sinistar</a></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/cancellations-and-refunds/un-sinistre-peut-il-annuler-sa-reservation">Un sinistré peut-il annuler sa réservation?</a></p>
<h2>7. Envoyez les instructions d’entrée</h2>
<p>Elles expliquent aux sinistrés comment entrer dans le logement. Mais aussi, comment s’y sentir chez soi. Voici quelques informations à inclure :</p>
<ul>
<li><strong>Comment déverrouiller la porte d’entrée.</strong> Serez-vous présent pour leur remettre les clés? La porte est-elle munie d’une serrure électronique avec code d’accès?</li>
<li><strong>Le fonctionnement des appareils.</strong> Par exemple, les électroménagers, la télévision, la cafetière ou le spa.</li>
<li><strong>Où trouver certaines fournitures.</strong> Par exemple, les draps de rechange ou les produits ménagers.</li>
</ul>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/your-rentals/les-instructions-d-entree">Comment donner des instructions d’entrée</a></p>
<h2>8. Accueillez des sinistrés!</h2>
<p>C’est le grand jour : vous pouvez maintenant accueillir votre toute première famille sinistrés dans votre logement.</p>
<p>Vous recevrez votre paiement dans les <strong>2 à 7 jours</strong> après l’entrée des sinistrés sur les lieux.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/comment-accueillir-des-sinistres">Comment accueillir des sinistrés</a></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/les-communications-avec-les-sinistres">Les communications avec les sinistrés</a></p>

Comment devenir hôte Sinistar

<p>Un logement meublé et équipé doit permettre au sinistré d’y vivre dès le jour 1. Et ce, en ayant apporté seulement ses effets personnels. Pour cela, votre logement doit comprendre tout le nécessaire pour offrir un certain confort. Voici quoi fournir.</p>
<h2><strong>Commodités de base</strong></h2>
<p>Elles comprennent :</p>
<ul>
<li>Électricité</li>
<li>Chauffage</li>
<li>Internet sans fil (Wi-Fi) haute vitesse</li>
</ul>
<h5><strong>Important</strong></h5>
<p>Vous devez inclure ces charges dans votre prix de location.</p>
<h2><strong>Meubles de base</strong></h2>
<p>Fournissez les meubles essentiels :</p>
<ul>
<li>lit et matelas</li>
<li>divan et meuble télé</li>
<li>table de cuisine et chaises</li>
</ul>
<h2><strong>Électroménagers</strong></h2>
<p>Au minimum, fournissez un poêle et un frigo. Si l’espace le permet, fournissez aussi une laveuse, une sécheuse et/ou un lave-vaisselle.</p>
<h2><strong>Literie</strong></h2>
<p>Pour chaque lit, fournissez :</p>
<ul>
<li>draps</li>
<li>douillette (couette)</li>
<li>housse de couette</li>
<li>oreillers</li>
</ul>
<h5><strong>Astuce</strong></h5>
<p>Pensez aussi à fournir un ensemble de rechange pour faciliter la lessive.</p>
<h2><strong>Serviettes</strong></h2>
<p>Fournissez-en de tous les types :</p>
<ul>
<li>serviettes de bain</li>
<li>serviettes à mains</li>
<li>débarbouillettes</li>
<li>torchons à vaisselle</li>
</ul>
<h2><strong>Nécessaire de cuisine</strong></h2>
<p>Fournissez tout ce qu’il faut pour cuisiner, manger et boire :</p>
<ul>
<li>Assiettes et bols</li>
<li>Verres et tasses</li>
<li>Ustensiles de table</li>
<li>Chaudrons, casseroles et poêles à cuisson</li>
<li>Plaques et plats de cuisson allant au four</li>
<li>Ustensiles de cuisine (ex. : cuillère de bois, pince, spatule, fouet)</li>
<li>Couteaux et planches à découper</li>
</ul>
<p>Aussi, n’oubliez pas les petits électroménagers comme un micro-ondes, une machine à café et un grille-pain.</p>
<h2><strong>Télévision</strong></h2>
<p>Elle peut être intelligente (c’est-à-dire connectée au wifi) ou câblée.</p>
<h2><strong>Équipement d’entretien ménager</strong></h2>
<p>Au minimum, fournissez les équipements suivants :</p>
<ul>
<li>balai et porte-poussière ou aspirateur</li>
<li>vadrouille et seau</li>
<li>brosse de toilette et déboucheur à ventouse</li>
<li>quelques poubelles (ex. : une pour la cuisine, une pour la salle de bains et une dans chaque chambre)</li>
</ul>
<h2><strong>Équipement de sécurité</strong></h2>
<p>Équipez votre logement d’un extincteur de feu et d’une alarme incendie avec piles. Si votre logement comprend des <a href="https://www.quebec.ca/sante/conseils-et-prevention/sante-et-environnement/prevenir-les-intoxications-au-monoxyde-de-carbone#c3971">sources de monoxyde de carbone</a>, installez un avertisseur. Vérifiez que tout est fonctionnel avant chaque nouvelle location.</p>
<h2>Les extras (facultatif)</h2>
<p>Sans être obligatoires, les éléments suivants sont toujours appréciés des sinistrés :</p>
<ul>
<li>Climatisation</li>
<li>Papier de toilette et essuie-tout</li>
<li>Produits d’hygiène (savon pour le corps et les mains, shampoing, revitalisant, etc.)</li>
<li>Produits nettoyants, aspirateur, plumeau et lavettes</li>
<li>Fer et planche à repasser</li>
<li>Huile à cuisson, épices et fines herbes</li>
</ul>

Qu’est-ce qu’un logement « meublé et équipé »?

<p>Comme hôte Sinistar, vous devez vous conformer aux obligations fiscales, lois, règles et règlements qui s’appliquent à vous. <strong>C’est votre responsabilité de vous informer et de vous tenir à jour.</strong> N’oubliez pas : les règles peuvent changer et de nouvelles obligations peuvent entrer en vigueur à tout moment.</p>
<h5><strong>Important</strong></h5>
<p>Sinistar ne peut être tenu responsable si vous manquez à vos obligations - y compris celles dont vous n’aviez pas connaissance.</p>
<p>Pour vous aider dans vos recherches, voici quelques pistes à explorer.</p>
<h2>Votre municipalité</h2>
<p>Elle pourrait avoir mis en place des règlements qui limitent ou encadrent la location temporaire. Informez-vous au service de greffe ou d’urbanisme pour savoir si c’est le cas.</p>
<h5><strong>Exemple</strong></h5>
<p>Le règlement de zonage de votre municipalité pourrait interdire la location temporaire dans votre secteur. Ou alors, vous pourriez devoir vous procurer un permis pour être autorisé à en faire. En général, cela implique des frais.</p>
<h2>Votre convention de copropriété</h2>
<p><strong>Si vous êtes propriétaire de condo</strong> (copropriété divise), vérifiez dans votre convention de copropriété si la location temporaire y est permise. Même s’il n’y a aucune restriction, vous pourriez devoir fournir le nom des locataires à votre syndicat de copropriété.</p>
<h2>Le Tribunal administratif du logement</h2>
<p><strong>Si vous êtes locataire,</strong> vous pourriez devoir faire des démarches pour sous-louer votre logement. Informez-vous auprès du <a href="https://www.tal.gouv.qc.ca/fr">Tribunal administratif du logement</a> pour connaître la marche à suivre.</p>
<h2>Votre assureur</h2>
<p>Avant de louer votre logement temporaire, informez votre assureur. Autrement, il pourrait refuser de vous indemniser en cas de dommages ou de perte.</p>
<h5><strong>Bon à savoir</strong></h5>
<p>Pour tenir compte de votre activité de location temporaire, votre assureur pourrait augmenter votre prime d’assurance habitation. Il pourrait aussi modifier votre couverture.</p>
<h2>Les autorités fiscales</h2>
<p>Vous pourriez devoir prélever des taxes sur vos locations et les remettre aux autorités. Informez-vous auprès de <a href="https://www.revenuquebec.ca/fr/">Revenu Québec</a> et de <a href="https://www.canada.ca/fr/agence-revenu.html">Revenu Canada</a>.</p>
<h5><strong>Attention</strong></h5>
<p>N’oubliez pas de déclarer vos revenus de location lorsque vous ferez votre rapport d’impôt. Ils s’ajoutent à vos autres revenus et sont imposables.</p>

Quelles lois et obligations fiscales s’appliquent aux hôtes?

<p>Il est très rare que les sinistrés causent des problème. Mais en cas de dommage, de perte ou de vol, vous ne serez pas laissé à vous-même. Nous ferons des démarches auprès du sinistré pour qu’il vous rembourse la valeur de vos pertes.</p>
<h2>Pour demander un dédommagement</h2>
<p>Envoyez votre demande à <a href="mailto:info@sinistar.ca">info@sinistar.ca</a>. N’oubliez pas d’inclure des photos et une description détaillée des dommages et/ou des pertes. Un agent Sinistar verra s’ils sont couverts par notre <strong>programme de recouvrement.</strong> Si c’est le cas, nous récolterons les sommes dues auprès du sinistré. Puis, nous vous les remettrons.</p>
<h3>Quelles pertes sont couvertes?</h3>
<p>Notre programme de recouvrement couvre les pertes suivants :</p>
<ul>
<li>Celles liées à une négligence de la part du sinistré</li>
<li>Les dommages intentionnels de la part du sinistré</li>
<li>Les vols d’objets</li>
<li>Les dommages qui dépassent l’usure normale</li>
</ul>
<h3>Quelles pertes NE sont PAS couvertes?</h3>
<p>Notre programme de recouvrement exclut les pertes suivantes :</p>
<ul>
<li>Les dommages causés par l’usure normale</li>
<li>Les dommages à des objets de valeur (objets de collection, oeuvres d’art rares et bijoux)</li>
<li>Les dommages causés par une négligence de votre part</li>
</ul>
<h2>Comment être sûr de me faire dédommager?</h2>
<p>Malheureusement, <strong>Sinistar ne peut garantir le recouvrement des sommes.</strong> Nous agissons seulement comme intermédiaire entre le sinistré et vous. C’est au sinistré de vous rembourser les sommes qu’il vous doit.</p>
<p>Nous sommes conscients que cela implique un risque pour vous. C’est pourquoi <strong>nous vous encourageons fortement à vous procurer une assurance habitation.</strong> En particulier, une assurance qui couvrirait les dommages causés par les personnes qui séjournent dans votre logement.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/dois-je-assurer-mon-logement">Dois-je assurer mon logement?</a></p>
<h2>À venir : assurance de dommages pour les hôtes</h2>
<p>Nous évaluons la possibilité d’offrir une <strong>police d’assurance de dommages</strong> aux hôtes. En cas de perte, ce serait alors Sinistar - et non le sinistré - qui vous dédommagerait.</p>
<p>Restez à l’affût!</p>

Quelle est ma protection en cas de dommage, de perte ou de vol?

<p>En général, les sinistrés cherchent à louer un logement pour du <strong>moyen terme.</strong> Autrement dit, assez longtemps pour finir les travaux de reconstruction ou de restauration à leur domicile.</p>
<p>La plupart des locations avec Sinistar sont donc d’une durée allant <strong>de quelques semaines à quelques mois.</strong> Certaines peuvent même dépasser 1 an.</p>
<h5><strong>Astuce</strong></h5>
<p>Les travaux au domicile des sinistrés s’étirent souvent. Il n’est donc pas rare qu’ils cherchent à prolonger leur séjour. Pour en tenir compte, <strong>prévoyez une fenêtre de quelques semaines sans location après la date de départ prévue.</strong> Ainsi, si le sinistré doit demander une prolongation, il pourra rester dans son logement temporaire.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/how-it-works/les-prolongations-de-sejour">Les prolongations de séjour</a></p>

Combien de temps dure une location avec Sinistar?

<p>L’accueil est souvent le seul moment où les sinistrés transigent avec vous. Voici quelques conseils pour faire bonne impression.</p>
<h5><strong>Bon à savoir</strong></h5>
<p>Une fois leur séjour terminé, les sinistrés vous évaluent sur plusieurs critères, dont la qualité de votre accueil. Ces évaluations apparaissent ensuite sur votre profil public. Elles peuvent influencer le choix des assureurs au moment d’attribuer un contrat d’hébergement.</p>
<h2>Conseils généraux</h2>
<h3>Donnez des instructions d’entrée claires</h3>
<p>Dans vos instructions d’entrée, expliquez comment accéder au logement. Soyez clair et précis pour éviter les malentendus.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/your-rentals/les-instructions-d-entree">Les instructions d’entrée</a></p>
<h3>Prévoyez un plan B</h3>
<p>Personne n’est à l’abri d’un imprévu. En ayant un plan B, vous évitez à vos locataires de rester pris dehors en cas de malchance.</p>
<p>Si vous faites l’accueil en personne, pensez à désigner un <strong>contact d’urgence</strong> qui pourra prendre le relais en cas de pépin. Si les sinistrés entrent par eux-même dans le logement, prévoyez une <strong>solution de rechange</strong> pour déverrouiller la porte.</p>
<h3>Laissez des instructions écrites</h3>
<p>Il peut être difficile de s’habituer à un nouvel environnement. Pour faciliter la vie des sinistrés, pourquoi ne pas leur laisser un <strong>guide 101</strong> de votre logement? Mettez-y des instructions pour vos appareils et précisez comment vous joindre en cas de problème.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/your-rentals/comment-preparer-votre-logement-a-une-location">Comment préparer votre logement à une location</a></p>
<h2>Pour un accueil en personne</h2>
<h3>Inspirez confiance</h3>
<p>Arrivez à l’heure et soyez courtois avec les sinistrés. Assurez-vous qu’ils se sentent à l’aise et en sécurité dans votre logement.</p>
<h5><strong>Bon à savoir</strong></h5>
<p>Les sinistrés qui doivent être relocalisés ont subi de lourdes pertes. Souvent, ils sont encore sous le choc lorsqu’ils arrivent dans leur logement temporaire. Faire preuve d’empathie envers leur situation peut aider à créer un climat de confiance.</p>
<h3>Faites un tour du propriétaire</h3>
<p>Vous pouvez faire une courte visite guidée du logement pour montrer où se trouvent les fournitures comme :</p>
<ul>
<li>Les draps de rechange</li>
<li>Les produits ménagers</li>
<li>L’extincteur de feu</li>
<li>Les bacs de déchets, de recyclage et de compost</li>
<li>Etc.</li>
</ul>
<p>Évitez toutefois de vous éterniser. Les sinistrés sont souvent épuisés et ont besoin de calme pour récupérer.</p>
<h3>Prenez des mesures contre la COVID-19</h3>
<p>Pour réduire le risque d’infection, portez un masque pour toute la durée de l’accueil. Désinfectez-vous les mains avant d’entrer dans le logement et évitez de toucher les surfaces inutilement.</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/help-center/sinistar-host/terms-and-policies/mesures-de-prevention-de-la-covid-19">Mesures de prévention de la COVID-19</a></p>
<h2>Pour un accueil sans contact</h2>
<h3>Utilisez une serrure électronique ou une boîte à clés</h3>
<p>Elles permettent aux sinistrés d’entrer dans le logement par eux-mêmes. Dans les 2 cas, ils n’ont qu’à composer un code à 4 ou 6 chiffres. La serrure électronique se déverrouille alors de façon automatique et la boîte s’ouvre pour donner accès aux clés.</p>
<h3>Laissez une note de bienvenue</h3>
<p>Écrivez-la à la main et adressez-la à leur nom pour y donner une touche personnalisée. Vous pouvez être sûr que cette petite pensée sera remarquée!</p>
<p><strong>Pour en savoir plus :</strong></p>
<p><a href="https://sinistar.ca/fr/blog/accueillir-des-locataires-comme-un-pro">9 trucs pour accueillir des locataires comme un pro</a></p>

Comment accueillir des sinistrés

<p>Il arrive parfois que les travaux s’étirent au domicile du sinistré. Il devient alors nécessaire de <strong>prolonger la location au-delà de la date de départ prévue.</strong> Voici les réponses aux questions les plus fréquentes au sujet des prolongations.</p>
<h2>À quel moment suis-je informé?</h2>
<p>Lorsque l’assureur fait une demande de prolongation, Sinistar vous informe rapidement. On vous indique aussi la nouvelle date de départ souhaitée.</p>
<h2>Puis-je refuser une demande de prolongation?</h2>
<p>Oui. Vous êtes toujours libre d’accepter ou de refuser les demandes de prolongation. Lorsque vous refusez une demande, Sinistar déplace le sinistré dans un autre logement temporaire.</p>
<h2>Combien de fois peut-on prolonger une location?</h2>
<p>En principe, il n’y a pas de limite au nombre de prolongations possibles. Mais dans les faits, les assureurs prolongent rarement une location plus de 1 ou 2 fois. Dans tous les cas, la décision d’approuver ou non une prolongation vous revient.</p>
<h2>Comment prévoir les prolongations?</h2>
<p>On suggère de toujours <strong>prévoir une fenêtre de quelques semaines sans location après la date de départ prévue.</strong> Ainsi, si le sinistré doit demander une prolongation, il pourra rester dans son logement temporaire.</p>

Les prolongations de séjour

<p>Vous pourriez devoir communiquer avec les sinistrés avant ou pendant leur séjour. Par exemple, en cas d’imprévu ou pour répondre à des questions. Voici quoi savoir.</p>
<h2>Modes de communication</h2>
<p>Si vous devez communiquer avec les sinistrés, <strong>faites-le d’abord par courriel ou par téléphone.</strong> On vous a donné leurs coordonnées à la fin du <a href="https://sinistar.ca/fr/help-center/sinistar-host/your-rentals/les-instructions-d-entree">formulaire d’instructions d’entrée</a>. Si vous les avez perdues, écrivez à <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> ou composez le <a href="tel:1-855-717-8878"><strong>1-855-717-8878</strong></a>.</p>
<p><strong>En dernier recours, vous pouvez vous présenter sur place.</strong> Dans ce cas, avisez les sinistrés du jour et de l’heure de votre visite. N’oubliez pas de demander leur accord avant d’entrer dans le logement, à moins d’une urgence.</p>
<h5><strong>Important</strong></h5>
<p>Les sinistrés ont droit à leur intimité. Contactez-les seulement pour une raison valable et ne vous présentez pas à l’improviste.</p>
<h2>Informations à communiquer</h2>
<p>Vous avez déjà fourni plusieurs informations dans les instructions d’entrée. Peut-être avez-vous même préparé un <a href="https://sinistar.ca/fr/help-center/sinistar-host/your-rentals/les-instructions-d-entree">guide sur votre logement</a> à l’intention des sinistrés. Qu’à cela ne tienne, ils pourraient avoir des questions pour vous une fois sur place.</p>
<p>Voici les informations les plus souvent demandées :</p>
<ul>
<li><strong>Comment fonctionnent les appareils.</strong> Par exemple, la cafetière, la thermopompe, la télévision ou le système d’alarme.</li>
<li><strong>Où se trouvent les fournitures et équipements.</strong> Par exemple, les produits nettoyants, l’aspirateur ou le fer à repasser.</li>
</ul>
<p>Montrez-vous disponible à l’égard des sinistrés et offrez-leur un bon service. Cela vous aidera à obtenir une bonne évaluation de leur part.</p>
<h2>Quand référer à Sinistar</h2>
<p>Invitez les sinistrés à nous joindre directement si leurs questions sont trop nombreuses ou si vous ne savez pas comment y répondre.</p>
<p>Nous pouvons notamment prendre en charge les questions au sujet de :</p>
<ul>
<li>la durée de leur séjour</li>
<li>l’avancement des travaux à leur domicile</li>
<li>le rôle de leur assureur</li>
</ul>

Les communications avec les sinistrés

<p>Après chaque location, les sinistrés sont invités à donner leur avis sur leur séjour. Chaque avis comporte une note sur 5 étoiles et peut s’accompagner d’un commentaire.</p>
<h5><strong>Bon à savoir</strong></h5>
<p>Pour l’instant, seuls les employés de Sinistar peuvent voir les avis. Mais vous aurez bientôt l’option d’afficher les vôtres sur votre profil.</p>
<h2>À quoi servent les avis</h2>
<p>Les avis permettent d’évaluer et de contrôler la qualité des logements sur la plateforme. Mais aussi, de les comparer entre eux. Plus vous recevez d’avis positifs, plus vous avez de chances d’obtenir de nouvelles locations.</p>
<h2>Les critères d’évaluation</h2>
<p>Les sinistrés vous donnent une note de 1 à 5 étoiles (1 étant médiocre et 5 étant excellent) pour chacun des critères suivants :</p>
<ul>
<li><strong>Propreté.</strong> Le logement était-il propre et rangé?</li>
<li><strong>Accueil.</strong> Leur arrivée s’est-elle bien déroulée?</li>
<li><strong>Communication.</strong> Leur répondiez-vous rapidement?</li>
<li><strong>Exactitude.</strong> Le logement correspondait-il à sa description?</li>
<li><strong>Emplacement.</strong> Le logement se trouvait-il à l’endroit indiqué?</li>
</ul>
<p>Quant aux commentaires, ils peuvent porter sur n’importe quel aspect du séjour.</p>
<h2>À venir : ajout de vos avis reçus sur Airbnb</h2>
<p>Parce que les locations avec Sinistar sont souvent plus longues, accumuler des avis peut prendre du temps. Pour compenser, vous aurez bientôt l’option d’importer des avis reçus sur Airbnb.</p>
<p>Restez à l’affût!</p>

Comprendre les avis

Fonctionnement

<p>Need help completing your online quote request? Read on for step-by-step instructions.</p>
<h2>1. Enter your address in the field provided on the home page.</h2>
<p>Don’t worry, your information is safe. We’ll use your address to target local hosts whose accommodation meets your criteria.</p>
<p>We never share your address with hosts.</p>
<h2>2. Indicate the number of bedrooms you need.</h2>
<p>Then click <strong>Get a quote.</strong></p>
<h2>3. Specify who you are (disaster victim or claims adjuster).</h2>
<p>Select the “I’m a disaster victim” option and click <strong>Next.</strong></p>
<h2>4. Indicate whether you’re insured or not.</h2>
<p>To do this, click the button that represents your situation.</p>
<p>Note that Sinistar is designed for disaster victims who have home insurance coverage.</p>
<p><strong>Not insured?</strong> For help, contact the <a href="https://www.redcross.ca/">Canadian Red Cross</a>.</p>
<h5>Important</h5>
<p>If the <strong>Red Cross</strong> is involved in your case, call us at <a href="tel:+18557178878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>
<h2>5. Indicate how many people live in your household.</h2>
<p>In other words, the number of people your temporary accommodation must be able to house.</p>
<h2>6. Indicate the dates of your relocation.</h2>
<p>This means your date of arrival in your temporary accommodation and your expected departure date.</p>
<h3>Arrival date</h3>
<p>You can choose a specific day or check the “As soon as possible” option.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/housing-search/can-i-request-a-quote-if-i-don-t-know-my-relocation-dates">Can I request a quote if I don’t know my relocation dates?</a></p>
<h3>Expected departure date</h3>
<p>Note that <strong>you can extend your stay,</strong> if needed.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/can-i-extend-my-stay">Can I extend my stay?</a></p>
<h2>7. Enter your contact information.</h2>
<p>You will be asked:</p>
<ul>
<li>your first name</li>
<li>your last name</li>
<li>your phone number</li>
<li>your e-mail address</li>
</ul>
<p>We will use this information to contact you once we have received offers from our hosts.</p>
<h2>8. Provide information about your insurance claim</h2>
<p>Here’s what to provide:</p>
<ul>
<li><strong>Full name of your claims adjuster.</strong> This person will help you submit your claim to your insurer. You can usually find his or her name in an e-mail they sent you, in your insurance documents or by calling your insurer.</li>
<li><strong>Name of your insurer.</strong> If your insurance company is not listed, select “Other.” Then enter the company name in the field provided.</li>
<li><strong>Claim number.</strong> You can find this number in the documents your insurer sent you in connection with your claim. You can also request it directly from your claims adjuster by phone or e-mail.</li>
</ul>
<p>If you don’t have all this information, go to the next step. A Sinistar agent will follow up with you.</p>
<h5>Good to know</h5>
<p>We need this information to coordinate your accommodation with your insurer. It will also be used to send documents to your insurer. For example, the rental agreement and invoices.</p>
<h2>9. List other places of interest (optional)</h2>
<p>You can enter the address of other relevant places, such as your workplace or your children’s school. If the local accommodation is not suitable, we will search near these places.</p>
<h2>10. Tell us about your needs (optional)</h2>
<p>For example:</p>
<ul>
<li>Do you need baby furniture?</li>
<li>Do you need pet-friendly housing?</li>
<li>Do you need parking for your car?</li>
<li>Do you have other needs?</li>
</ul>
<p>If you choose the last option, a blank field will pop up for you to provide more details.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/relocate-with-children">Do the accommodations allow children?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/housing-search/are-animals-allowed-in-the-accommodations">Are pets allowed in the accommodation?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-find-an-accommodation-to-fit-my-accessibility-needs">How do I find accessible housing (reduced mobility)?</a></p>
<h2>11. Confirm the information</h2>
<p>A summary of your application appears on the screen. Make sure everything is correct, then click <strong>Confirm.</strong></p>
<p>If you need to change any information, click <strong>Change</strong> to make the necessary edits. Then click <strong>Confirm</strong>.</p>
<h5>Helpful Tip</h5>
<p>To change your special needs or places of interest, click the return button in the top left-hand corner instead.</p>
<h2>12. Wait for a call from an agent</h2>
<p>An agent will contact you shortly after to show you the best quote.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-does-relocation-with-sinistar-work">How does relocation with Sinistar work?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-follow-my-relocation-request">How to follow your quote request status</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-account/correcting-or-changing-information">Correcting or changing information</a></p>
<h2>Need help completing your request?</h2>
<p>Write us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or call <a href="tel:+18557178878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>

Requesting a quote online

<p>You may want to find a temporary accommodation before you know the dates of the renovation work on your home.</p>
<p>That said, <strong>Sinistar hosts need your arrival and departure dates</strong> to bid on your rental offer. Otherwise, it’s impossible to check if their accommodation will be available when you need it.</p>
<h2>Choosing an arrival date</h2>
<p>Talk to your claims adjuster, the person who handles your claim with your insurer. Together you can agree on a relocation start date.</p>
<p><strong>As a last resort, wait until you know more.</strong> Then, come back and fill out your <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request">quote request</a> once you can confirm your arrival date.</p>
<h2>Choosing a departure date</h2>
<p>We understand that the duration of the renovations is often difficult to predict. This is why the departure date you indicate in your application is always an estimate. <strong>You will have the option of extending your stay</strong> if you see that the completion of the work at your home is delayed.</p>
<h4>Helpful tip</h4>
<p>Be conservative when estimating your departure date. <strong>You can always push it back, but you cannot bump it up.</strong> The host will need to be paid for all nights included in the rental agreement.</p>
<h4>For more information:</h4>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/can-i-extend-my-stay">Can I extend my stay?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/fill-in-an-extension-request">Filling out a request to extend a stay</a></p>

Can I request a quote if I don’t know my relocation dates?

<p>You can complete your request <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/filling-out-an-application-online">online</a> or by phone at <a href="tel:+18557178878"><strong>1‑855‑717‑8878</strong></a><strong>.</strong></p>
<p>Here’s the information you will be asked to provide.</p>
<h5>Important</h5>
<p>If the <strong>Red Cross</strong> is involved in your case, call us at <a href="tel:+18557178878"><strong>1‑855‑717‑8878</strong></a><strong>.</strong></p>
<h2>Your address and other places of interest</h2>
<p>This information allows us to offer you temporary accommodation in an area convenient to you.</p>
<p><strong>Rest assured that your personal information is protected at all times.</strong></p>
<h2>The number of bedrooms you would like</h2>
<p>We will only contact hosts whose accommodation meets your criteria.</p>
<h2>The number of people to be relocated</h2>
<p>In other words, the total number of people that will be staying in the temporary accommodation.</p>
<h2>Your insurance status (insured or not insured)</h2>
<p>Note that Sinistar is designed for disaster victims who have home insurance coverage.</p>
<p><strong>Not insured?</strong> To find out what options are available to you, read our article <a href="https://sinistar.ca/fr/blog/trouver-un-logement-temporaire-apres-un-sinistre-trucs-et-astuces">Finding a temporary accommodation after a disaster: tips and tricks</a>.</p>
<h2>Your insurance information</h2>
<p>The more we know about your insurer and your claim, the better we can help you. Here’s what to provide:</p>
<ul>
<li><strong>Full name of your claims adjuster.</strong> This person will help you submit your claim to your insurer. You can usually find their name in an e-mail they sent you, in your insurance documents or by calling your insurer.</li>
<li><strong>Name of your insurer.</strong> Indicate the name of your insurance company.</li>
<li><strong>File number.</strong> You can find it in the documents your insurer sent you in connection with your claim. You can also ask your claims adjuster to send it to you, by phone or by e-mail.</li>
</ul>
<h5>Good to know</h5>
<p>We need this information to coordinate your accommodation with your insurer. It will also be used to send your insurer documents like the rental agreement and invoices.</p>
<h2>Your specific needs</h2>
<p>This will help us to find you suitable accommodation for your family.</p>
<p>Some frequent requests:</p>
<ul>
<li>Baby furniture</li>
<li>Pet-friendly</li>
<li>Private parking</li>
<li><a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-find-an-accommodation-to-fit-my-accessibility-needs">Accessibility features</a> (reduced mobility)</li>
</ul>
<h5>Good to know</h5>
<p>All our housing units are <strong>furnished and equipped.</strong> Basic amenities, such as wireless internet, are also included.</p>
<h2>Your arrival and departure dates</h2>
<p>If you need to push back your departure date during your stay, you can. Simply <a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/can-i-extend-my-stay">request an extension</a>. Our hosts usually accept.</p>
<h2>Need help?</h2>
<p>Write us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or dial <a href="tel:+18557178878"><strong>1-855-717-8878</strong></a><strong>.</strong></p>

How to request a quote

<p>We want to you to feel at home in your temporary lodging. So, we’ve implemented practices to control the quality of accommodations posted on our platform.</p>
<h2>Accommodation approval</h2>
<p>Before being able to publish an accommodation on Sinistar, hosts must <strong>have it approved by one of our agents.</strong> Sinistar agents use photos and the description provided to check whether the accommodation:</p>
<ul>
<li>matches its description</li>
<li>is adequately furnished and equipped</li>
<li>is clean and safe</li>
</ul>
<h2>What if the accommodation is not suitable?</h2>
<p>If you’re not satisfied once you arrive at the accommodation, Sinistar will offer a new place at no extra cost.</p>
<h5>To learn more:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/cancellations-and-refunds/can-i-change-accommodations-if-i-m-not-satisfied">Can I change my accommodation if I am not satisfied?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/checks-and-security/reporting-a-problem">Reporting a problem</a></p>

How can I be certain of the quality of the accommodations?

<p>We want you to feel at home in your temporary accommodation. <strong>Do you have accessibility needs? Let us know.</strong> It will help us find you a comfortable and safe place to live.</p>
<h2>What to do</h2>
<p>Specify your needs when filling out your <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request">quote request</a>:</p>
<ol>
<li>At the "Do you have any special needs?" step, select <strong>Other needs.</strong></li>
<li>A new field will appear—use it to specify your accessibility needs.</li>
</ol>
<p>Your Sinistar agent will work with you to find a home that meets your criteria.</p>
<h2>Accessibility features</h2>
<p>The more details you provide about your needs, the better we can satisfy you. If possible, specify the accessibility features you are looking for.</p>
<p>Here are some examples:</p>
<ul>
<li>Ground-level entrance or with entrance with access ramp</li>
<li>Wide entrance (minimum 32 in. or 81 cm)</li>
<li>Reserved parking for people with disabilities</li>
<li>Grab bars in the shower and near the toilet</li>
<li>Walk-in shower</li>
<li>Shower seat</li>
<li>Lifts</li>
</ul>

How do I find accessible housing (reduced mobility)?

<h2>Listing contents</h2>
<p>Each listing includes the following information:</p>
<ul>
<li>Housing name and location</li>
<li>Type of accommodation (see below)</li>
<li>Number of rooms, beds and bathrooms</li>
<li>Host information (see below)</li>
<li>Distance from your home</li>
<li>Description of the accommodation</li>
<li>Where you’ll sleep (see below)</li>
<li>Amenities</li>
</ul>
<h2>Availability</h2>
<p>The availability of accommodations does not appear in the listings. Once you have <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request">requested a quote</a>, it’s the hosts who send their offers. Then, a Sinistar agent filters them and presents you with the best ones for your situation.</p>
<h2>Types of accommodation</h2>
<p>Our hosts offer a variety of complete accommodations. You are sure to find something to suit your needs!</p>
<p>Here are the types of accommodation available on our platform.</p>
<h3>Houses</h3>
<p>These single or multi-story detached units provide complete privacy. You will have a separate entrance, a yard and, in many cases, a private parking space.</p>
<h3>Condos and apartments</h3>
<p>Located in multi-unit buildings, these units are perfect for those who enjoy urban living. Some have a common entrance and others have a separate entrance.</p>
<h3>Townhouses</h3>
<p>Why choose between living in a house and living in an urban environment? With townhouses (also known as row houses), there's no need to compromise. You get an entire house while maintaining the benefits of urban density.</p>
<h3>Lofts</h3>
<p>If you like open spaces, you'll love living in a loft. The bedroom is part of the open layout, which gives a sense of space. Lofts are perfect for singles and couples.</p>
<h3>Semi-detached</h3>
<p>If you like the community life of neighbourhoods, but also like your privacy, a semi-detached may be just what you need. By sharing a common wall with the house next door, you can enjoy having neighbours nearby without sacrificing your space.</p>
<h3>Cottages</h3>
<p>These peaceful havens let you experience nature up close, and are perfect for relaxing and recharging.</p>
<h2>Hosts</h2>
<p>On each listing, you can see the name of the owner of the accommodation in the "Host" section. You can also view comments and ratings from previous tenants. These ratings take into account various elements:</p>
<ul>
<li>cleanliness of the premises</li>
<li>host’s hospitality</li>
<li>communication with the host</li>
<li>accurate description of the location</li>
<li>etc.</li>
</ul>
<p>The reviews are from users of the Sinistar platform and other hosting platforms. We make them available to you to help you make an informed choice.</p>
<h2>Where you’ll sleep</h2>
<p>This section shows you the type of bed found in each room:</p>
<ul>
<li>single/twin</li>
<li>double</li>
<li>queen</li>
<li>king</li>
</ul>

Understanding Ads

<p>If you have pets, you obviously want to relocate with them. We will do our best to find accommodation where they are welcome. However, some restrictions may apply.</p>
<p>Here is what you need to know.</p>
<h2>Pets</h2>
<p>Pets are very often considered family. That said, hosts have the right to accept or refuse pets in their lodging.</p>
<p>Sometimes animals are allowed under certain conditions. Your Sinistar agent will tell you which ones.</p>
<h2>Service animals</h2>
<p>Since service animals are not pets, <strong>hosts must accept them</strong>—unless they threaten their health or the health of other people living in the lodging.</p>
<h5>Good to know</h5>
<p>Hosts can set conditions for keeping service animals in their accommodations. In this case, your Sinistar agent will explain them.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/service-animals">Service animals</a></p>

Are pets allowed in the accommodations?

<p>For security and privacy reasons, <strong>you must book an accommodation before you can visit it.</strong> Once your booking has been confirmed, we will send the host’s contact information and access instructions.</p>
<p>To know more about an accommodation or a host before booking:</p>
<ul>
<li>Read the description of the accommodation and list of amenities</li>
<li>Look at the photos provided in the ad</li>
<li>Check out the evaluations and comments left by former tenants</li>
</ul>
<h5>Helpful tip</h5>
<p>Remember that your Sinistar agent is there to answer your questions. <a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent">Contact him or her</a> if information is missing from the ad. If needed, the agent will follow up with the host to ask for more details.</p>

Can I visit the accommodation before booking it?

<p>You have done a search on Sinistar and no accommodation seems to meet your criteria? Don’t give up yet. Our agents have more than one trick up their sleeves to find you suitable accommodation!</p>
<p>If you cannot find what you are looking for, <strong>still</strong> <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request"><strong>request a quote</strong></a><strong>.</strong> In the form, give as many details as possible about your needs. This will help our agents approach the right hosts.</p>
<h5>Good to know</h5>
<p>Every day, dozens of accommodations are published on Sinistar. And dozens more are waiting to be approved. This said, <strong>we could have the perfect accommodation for you</strong> even if you do not find it on the platform.</p>

 What if no accommodation meets my needs?

<p>The Sinistar platform enables you to find and rent temporary housing after a loss, in coordination with your insurer. Here’s how it works.</p>
<p>See the procedure for <strong>claims</strong> <strong>adjusters</strong></p>
<h2>Step 1: You request a quote.</h2>
<p>A single request allows you to contact all the local hosts whose accommodation meets your criteria. Those who wish to host you will then submit their most competitive offer.</p>
<p><strong>So there’s no need to spend hours looking for the perfect accommodation!</strong></p>
<p>The quote system is also well suited for your situation: your claims adjuster will likely ask you for a quote before approving your temporary housing.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request">How to request a quote</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/a-community-of-hosts-at-the-service-of-disaster-victims">Who are Sinistar hosts?</a></p>
<h2>Step 2: Sinistar contacts local hosts.</h2>
<p>Once an agent has reviewed your application, he or she contacts all hosts whose accommodation meets your criteria. All with a single click. Those interested in hosting you send their offer <strong>within 24 hours.</strong></p>
<h2>Step 3: A Sinistar agent presents you with the best quote.</h2>
<p>The agent calls you to offer the best value offer. You then have the choice to accept it or to explore other options.</p>
<p>Once you have selected your temporary accommodation, we send the quote to your claims adjuster for approval.</p>
<h5>Good to know</h5>
<p>With Sinistar, there are no surprises. Every quote details all amenities, service fees and other charges that apply.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/choosing-an-accommodation">Choosing an accommodation</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/cancellations-and-refunds/once-i-have-chosen-an-accommodation-do-i-have-to-tell-my-insurer">Once I have chosen an accommodation, do I have to tell my insurer?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-ensure-the-quality-of-the-accommodation">How can I be certain of the quality of the accommodations?</a></p>
<h2>Step 4: You sign the documents.</h2>
<p>At this point, you’re asked to sign the following documents:</p>
<ul>
<li><strong>The rental agreement.</strong> It describes the details of the agreement you make with the host, Sinistar and your insurer.</li>
<li><strong>The assignment of debt.</strong> By signing this document, you authorize your insurer to pay Sinistar directly for your accommodation.</li>
</ul>
<h5>Good to know</h5>
<p>You don’t have to pay any out-of-pocket deposits or fees. Your insurer pays for your relocation.</p>
<h2>Step 5: You receive the entry instructions by e-mail.</h2>
<p>This e-mail explains how to access your temporary accommodation and how to contact your host.</p>
<h2>Step 6: You move into your temporary accommodation.</h2>
<p>That’s it! Now you can move into your temporary home.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/cancellations-and-refunds/can-i-change-accommodations-if-i-m-not-satisfied">Can I change accommodations if I’m not satisfied?</a></p>
<h2>Step 7: You are asked if you wish to extend your stay.</h2>
<p>At 80% of your scheduled rental period, you are asked by e-mail if you need to extend your stay. This can be helpful if the renovations to your home take longer than expected, for example.</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/can-i-extend-my-stay">Can I extend my stay?</a></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/fill-in-an-extension-request">Filling out a request to extend a stay</a></p>
<h2>Step 8: You leave your temporary accommodation on the chosen date.</h2>
<p>Just follow the host’s instructions. You can find them in the e-mail you received prior to moving in. Then, off you go: home!</p>
<h5>For more information:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/leaving-the-accommodation">Leaving the accommodation</a></p>
<h2>Sinistar is here for you</h2>
<p>The Sinistar platform is designed for your needs and those of your insurer. So you can focus on the most important thing: getting your life back to normal.</p>
<p><strong>Still have questions about your relocation with Sinistar?</strong> One of our agents will be happy to help.</p>
<h5>Contact us:</h5>
<p><a href="mailto:info@sinistar.ca">info@sinistar.ca</a></p>
<p><a href="tel:+18557178878"><strong>1-855-717-8878</strong></a></p>

How does relocation with Sinistar work?

<p>When you sign your rental agreement with Sinistar, you will receive your host’s contact information <strong>by e-mail.</strong> This information will be helpful if you need to contact your host for any of the following reasons:</p>
<ul>
<li>Questions related to your arrival</li>
<li>Questions about the accommodation (how certain appliances work, where certain items are located, etc.)</li>
<li>Emergency or problem related to the dwelling (e.g., equipment breakdown, water damage)</li>
</ul>
<h2>Methods of communication</h2>
<p>Normally, you have access to the host’s <strong>e-mail address</strong> and <strong>phone number.</strong> You can choose either of these methods of communication to reach the host. However, in case of emergency, you should use the phone.</p>
<h2>Before contacting the host</h2>
<p>As a courtesy to your host, first try to find answers in the documentation you received:</p>
<ul>
<li>Arrival instructions</li>
<li>Accommodation guide prepared by the host (if you have one)</li>
<li><a href="https://sinistar.ca/help-center">Sinistar Help Centre</a></li>
<li>Rental agreement</li>
</ul>
<p>This way, you will avoid contacting the host unnecessarily. This will help you to maintain a good relationship with them.</p>
<h2>If you’re unable to reach your host</h2>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent">Contact your Sinistar agent</a>. They will try to address the issue or direct you to other resources. After hours, call <a href="tel:+18557178878"><strong>1-855-717-8878</strong></a>.</p>

Communicating with the host

<p>When you put in your request for accommodation, you received <strong>an e-mail</strong> with the name and contact information of your Sinistar agent. Consult it to know how to contact him.</p>
<h5>Good to know</h5>
<p>Your Sinistar agent is at your disposal for the entire duration of your relocation. He or she can answer your questions and help you solve problems. Do not hesitate to contact your agent!</p>
<h2>What if I didn’t receive an e-mail?</h2>
<p>First, check in your <strong>spam folder.</strong> The message may have ended up there by mistake. If it’s not there, write us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a>. We will send it again.</p>

How to reach your Sinistar agent

<p>You may change your mind about a reservation or have to cancel for an unexpected reason. We will do everything in our power to make your life easier in these situations. <strong>However, if you’ve already signed the relocation contract, only a valid reason can justify a cancellation.</strong></p>
<h5>To learn more:</h5>
<p><a href="https://sinistar.ca/help-center/disaster-victim/cancellations-and-refunds/making-a-cancellation-request">Making a cancellation request</a></p>
<h2>If your booking is cancelled</h2>
<p>You will still have to pay your booking <strong>in full</strong>.</p>

Can I cancel my booking?

<p>Your Sinistar agent is your contact for all your questions about your application. Contact your agent at any time by e-mail or telephone. You’ll hear back <strong>within 24 hours.</strong></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent">How to reach your Sinistar agent</a></p>

How to follow your relocation request status

<p>Once your request for accommodation has been sent, we will solicit hosts nearby. They will then have <strong>24 hours to make an offer.</strong></p>
<p>After this period, a Sinistar agent will contact you to propose the best value option. If you accept an offer, you must sign the rental contract. You will then receive a confirmation by e-mail.</p>
<h5>Good to know</h5>
<p>Most hosts respond very quickly. Usually, the contract is signed after only a few hours.</p>

How much time does the host have to get back to me?

<p>Service animals are more than just pets. For this reason, hosts are usually required to accept them in their accommodation. Here are answers to the most common questions about service animals.</p>
<h2>What is a service animal?</h2>
<p>Service animals include:</p>
<ul>
<li><strong>Guide dogs.</strong> A guide dog is a dog that is trained to help a blind or visually impaired person find their way around.</li>
<li><strong>Service dogs.</strong> A service dog is a dog trained to help a person with a motor or cognitive disability. For example, a deaf or hard-of-hearing person, or a person living with epilepsy, autism spectrum disorder or post-traumatic stress disorder.</li>
</ul>
<p>Unlike emotional support animals, service animals are trained to perform specific tasks.</p>
<h2>Does a host have the right to refuse access to a service animal?</h2>
<p>No. In Canada, public places and service providers are required by law to allow people with disabilities to be accompanied by their service animal. So Sinistar hosts must accept these animals in their accommodation.</p>
<p>However, there are exceptions in the law for health and safety reasons. For example, a host may ask a guest to part with their service animal if:</p>
<ul>
<li>The guest is unable to control the animal or doesn’t take effective measures to do so.</li>
<li>The animal does its business inside the dwelling.</li>
</ul>
<p>In this case, the guest must still be allowed to stay in the dwelling, but without his or her service animal.</p>
<h2>Can a host require certification for a service animal?</h2>
<p>In most Canadian provinces and territories, there is no certification for service animals. They only exist in British Columbia, Alberta and Nova Scotia.</p>
<p>However, a host may require proof that a service animal has been trained to assist a person with a disability.</p>
<h2>Do guests need to notify the host if they have a service animal in the home?</h2>
<p>No. Guests are not required to notify the host. However, we recommend that you do so to ensure good relations with your host.</p>
<h2>What should I do if I think I’m being discriminated against?</h2>
<p>Sinistar takes discrimination complaints very seriously.</p>
<p>If a host refuses access to your service animal in the accommodation without a valid reason, notify your Sinistar agent. Explain the situation in as much detail as possible. He or she will investigate what happened and will find you another accommodation, if necessary.</p>
<h2>What happens if a service animal causes damage to the temporary accommodation?</h2>
<p>If an animal causes damage that goes beyond normal wear and tear, the host can claim compensation from the guest. Sinistar acts as a go-between with the host and the guest, and takes the necessary steps to collect the money.</p>

Service animals

<p>When you rent a property through Sinistar, <strong>you don’t have</strong> to take out tenants’ home insurance. However, we do recommend it.</p>
<p>While homeowners’ insurance covers many losses and damages to the building, it <strong>does not</strong> cover:</p>
<ul>
<li>Your belongings</li>
<li>Your civil liability if a visitor gets injured in your temporary accommodation</li>
<li>Any damage you cause</li>
</ul>
<p>If you want comprehensive coverage, consider taking out tenants’ home insurance when you sign your rental agreement.</p>

Do I have to get insurance for my relocation?

<p>Many hosts offer family-friendly accommodations. To know whether an accommodation is suitable for your needs, consult the “amenities” section of the ad.</p>
<p>If you need to relocate with young children or babies, <strong>mention this in your</strong> <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request"><strong>housing application</strong></a><strong>.</strong> Give details in the “essential needs” section.</p>
<p>We will find you a place that meets your criteria.</p>

Do the accommodations allow children?

<p>Your security is our number one priority. So, we take steps to check the identity of the hosts offering accommodations on Sinistar.</p>
<p>Every time a host registers on our platform, <strong>we check their e-mail address and phone number.</strong> This ensures you will have a reliable way of contacting them.</p>

How does Sinistar check the identity of hosts?

<p>Reviews are important to help hosts improve, but also to help disaster victims have confidence when choosing a host. We encourage you to use them.</p>
<h2>Leaving a review</h2>
<p>After leaving your accommodation, you’ll receive an e-mail to provide a review about your stay. To leave a review:</p>
<ol>
<li><strong>Click the link in the e-mail.</strong> A tab will open in your browser.</li>
<li><strong>Select the number of stars to rate your stay.</strong> You can give a maximum of 5 stars and a minimum of 1 star.</li>
<li><strong>If you want, you can also leave a comment.</strong> Make sure it is relevant and objective, since you cannot edit it after.</li>
</ol>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/hosts-ratings">How to review a host</a></p>

Reviews on stays

<p>Did you forget personal items at the temporary accommodation after you left? Don’t worry! There are several ways of recovering them.</p>
<p>Start by <strong>contacting your host directly.</strong> Next, see what arrangements work best.</p>
<h2>Collecting belongings in person</h2>
<p>You can offer to come by and collect your belongings. In this case, you and the host will choose the best time to meet.</p>
<h2>Sending belongings by mail</h2>
<p>If you cannot go back, you can ask the host to send your items by mail. In this case, simply reimburse the host for the shipping costs.</p>

What if I forgot items at the accommodation?

<p>No. You don’t have to pay a security deposit.</p>
<p>That said, if you cause damage to the accommodation during your stay, you may have to compensate your host. Damages that warrant monetary compensation are those that go beyond normal wear and tear. Sinistar will determine if the damage meets this criterion.</p>

Do I have to pay a security deposit?

<p>Yes. You must tell your claims adjuster as soon as you have chosen a temporary accommodation. Do it <strong>before signing the relocation contract with Sinistar.</strong></p>
<h5>Good to know</h5>
<p>As a general rule, always tell your claims adjuster when there is a change to your file.</p>

Once I have chosen an accommodation, do I have to tell my insurer?

<p>If you’re facing a serious and unexpected situation that prevents you from staying at your temporary accommodation, <a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent"><strong>contact your Sinistar agent</strong></a> <strong>as soon as possible.</strong> He or she will see if your reservation can be cancelled.</p>
<h5>Good to know</h5>
<p>If necessary, you can ask your claims adjuster to inform us. In this case, <strong>you are responsible for making sure that this information was received by us.</strong> In case of delay, you may have to pay an additional charge.</p>
<h2>If your booking is cancelled</h2>
<p>You will still have to pay your booking <strong>in full</strong>.</p>

Making a cancellation request

<p>We work very hard with our hosts to offer you the best possible experience. That said, there may be times when the accommodation you have chosen doesn’t meet your expectations. We know how frustrating these situations can be, so we do everything in our power to find a solution.</p>
<p>Here’s what to do if you’re not satisfied with your accommodation:</p>
<ul>
<li><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent"><strong>Contact your Sinistar Agent</strong></a> within 24 hours after you have arrived at the accommodation.</li>
<li><strong>Take photos and/or videos to document the problem.</strong> This will help us understand the situation.</li>
</ul>
<h5>Good to know</h5>
<p>In the event of a major problem, we will be happy to offer you another accommodation at no additional cost to you.</p>

Can I change accommodations if I’m not satisfied?

<p>You currently need to <a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent">contact your Sinistar agent</a> to:</p>
<ul>
<li>change or reset your password</li>
<li>change your contact information (e-mail, phone number)</li>
<li>change the contact information of your claims adjuster</li>
</ul>
<p>Your agent will update the information for you.</p>

Correcting or changing information

<p>We want to provide you the best possible experience. We respond to requests very quickly and take all complaints seriously. Here’s what you should do if you encounter a problem.</p>
<p><strong>If you have a problem with the platform,</strong> contact us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a>. If possible, attach screenshots to your message. This will help us identify the problem.</p>
<p><strong>If you have a problem with the booking process or your host,</strong> <a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent">contact your Sinistar agent</a>.</p>
<p><strong>If you have a problem with your temporary accommodation,</strong> contact your host as quickly as possible. Take photos or videos to illustrate your points. If your host can’t help you or refuses to do so, contact your Sinistar agent.</p>
<h2>How we handle complaints</h2>
<p>Whenever a complaint is lodged, our agents investigate to learn the facts. If necessary, they can help you find a new accommodation at no additional cost to you.</p>
<p>Hosts who don’t follow the rules are penalized. Penalties range from a warning to expulsion from the platform.</p>

Reporting a problem

<p>Sinistar was created to offer disaster victims a more human and warm relocation experience. No more staying in a hotel for months! <strong>With Sinistar, you are hosted by members of your community.</strong></p>
<p>Our hosts are people from your area who have furnished and equipped accommodation. Why do they do it? To make a difference by housing neighbouring disaster victims.</p>

Who are Sinistar hosts?

<p>With Sinistar, the hosts come to you, and not the other way round!</p>
<p>Once your request for accommodation has been completed, <strong>simply wait for your Sinistar agent to call.</strong> He or she will filter the host offers and present you with the best option in terms of quality and price. If the first offer isn’t suitable, he or she will propose another, and so on.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/choosing-an-accommodation">Choosing an accommodation</a></p>

Receiving offers

<p>You can browse accommodations on <a href="http://www.sinistar.ca/">Sinistar.ca</a>, but you can’t book them directly. Hosts will submit their offers once you have filled in your <a href="https://sinistar.ca/help-center/disaster-victim/housing-search/how-to-fill-out-a-relocation-request">quote request</a>. A Sinistar agent will then contact you to suggest an accommodation that:</p>
<ul>
<li>meets your criteria (number of rooms, location, etc.)</li>
<li>meets your budget</li>
<li>is available for your entire stay</li>
</ul>
<h2>Why we do it this way</h2>
<p>This system has many upsides. First, hosts can adapt their offers to your needs. Plus, our agents screen accommodations for you. This way, you don’t have to flip through dozens of offers to find one that suits you.</p>

Choosing an accommodation

<p>You will receive the entry instructions <strong>by e-mail</strong> once you have signed your contract with Sinistar. These instructions include:</p>
<ul>
<li>address of your temporary lodging</li>
<li>time of arrival</li>
<li>time of departure</li>
<li>details on how to access the accommodation (e.g.: code to unlock the lock)</li>
<li>password for wireless Internet (WIFI)</li>
<li>contact information of your Sinistar host</li>
</ul>
<h2>Didn't receive the entry instructions?</h2>
<p>Here’s what to do.</p>
<ol>
<li><strong>Check your junk or spam mail folder.</strong> They may end up there by mistake.</li>
<li><strong>If they are not,</strong> <a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent"><strong>contact your Sinistar agent</strong></a><strong>.</strong> He or she will resend them to you.</li>
</ol>

Receiving entry instructions

<p>Your host will have sent instructions before you arrive. In some cases, all you have to do is lock the door behind you. In other cases, there are specific steps to follow: cleaning up, housework, appliances, etc.</p>
<p>As a rule, it’s always a good idea to keep things tidy and turn off the lights before leaving. Above all, make sure you leave on time! This prevents being caught by surprise by the cleaning crew, for example.</p>

Leaving the accommodation

<p>Is construction and renovation work taking longer than expected at your home? No problem. With Sinistar, you can always extend your stay. <a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/fill-in-an-extension-request">You only have to ask</a>.</p>
<h5>Attention</h5>
<p>Always inform your claims adjuster <strong>before</strong> requesting an extension.</p>
<h2>Can I stay in the same accommodation?</h2>
<p>When you request an extension, <strong>we will do our best to avoid your having to move.</strong> However, your current accommodation might not be available for the requested dates. In this case, we will suggest another.</p>

Can I extend my stay?

<p>Even if you had set a departure date when you booked, you can always <a href="https://sinistar.ca/help-center/disaster-victim/about-sinistar/can-i-extend-my-stay">push it back</a>. And as many times as necessary. Here’s how.</p>
<p>When your departure date is approaching, you’ll be asked by e-mail if you want to extend your stay. <strong>If you do, simply indicate your new departure date.</strong> If not, you can ignore the message.</p>
<h5>Attention</h5>
<p>Always inform your claims adjuster <strong>before</strong> requesting an extension.</p>
<h2>Need help?</h2>
<p><a href="https://sinistar.ca/help-center/disaster-victim/your-reservation/how-to-reach-your-sinistar-agent">Contact your Sinistar agent.</a></p>

Filling out a request to extend a stay

<p>Cleanliness is an absolute priority for disaster victims. Before each rental:</p>
<ul>
<li><strong>Wash and dry the sheets and towels.</strong> Don’t rely on your eyes: wash them even if they look clean.</li>
<li><strong>Sweep and wash the floors.</strong> Don’t forget less visible areas where dust tends to accumulate. For example, in corners and under furniture.</li>
<li><strong>Polish all surfaces,</strong> especially in the kitchen and bathroom. Remember to do the tops of cabinets, ventilator grills and the inside of electric appliances.</li>
<li><strong>Disinfect commonly touched hard surfaces.</strong> For example, counters, light switches, remote controls, toilets and door handles.</li>
<li><strong>Wash dishes in hot, soapy water.</strong> If you have a dishwasher, consider using the “disinfect” cycle.</li>
<li><strong>Empty garbage cans and put in new plastic liners.</strong> Check that there is no waste left anywhere in the accommodation.</li>
</ul>
<h5><strong>Good to know</strong></h5>
<p>You can choose to do the housework yourself or hire professionals. If you use professionals, be there to supervise the first time they come. Accommodation cleanliness remains your own responsibility.</p>

Cleanliness of the Accommodation

<p>Disaster victims should feel safe in your home. Here are the steps to take to prevent COVID-19 infections.</p>
<h2>Protective equipment</h2>
<p>When you enter the accommodation, wear a mask and clean gloves. Take them out and throw them in the garbage when you leave. Remember to wash or disinfect your hands.</p>
<p>Also wear a mask whenever you are in the presence of the guests, even if you are outside.</p>
<h2>Cleaning</h2>
<p>Follow all cleanliness recommendations. Make sure you fully disinfect surfaces, paying specific attention to the following:</p>
<ul>
<li>light switches</li>
<li>door handles</li>
<li>remote controls</li>
<li>faucets</li>
</ul>
<p>When you have finished cleaning, throw away or wash your household items.</p>

COVID-19 Prevention Measures

<p>No. The <a href="http://www.legisquebec.gouv.qc.ca/en/document/cs/E-14.2">Act Respecting Tourist Accommodation Establishments</a> only applies to <strong>tourist accommodations</strong>.</p>
<p>The Act defines “tourist” as follows:</p>
<p>“a person who takes a leisure or business trip, or a trip to carry out remunerated work, of not less than one night nor more than one year outside the municipality where the person’s place of residence is located and who uses private or commercial accommodation services.”</p>
<p>Therefore, damage victims are not tourists under the meaning of the Law. This means that, as a Sinistar host, you <strong>do not</strong> need to:</p>
<ul>
<li>apply for a classification certificate and establishment number</li>
<li>collect the tax on lodging (not to be confused with the GST and the QST - i.e., sales taxes)</li>
</ul>
<p><strong>This applies even to stays of less than 31 days.</strong></p>
<h5>Important</h5>
<p>If you also host tourists, you must comply with the Law. In this case, <a href="https://www.quebec.ca/tourisme-et-loisirs/hebergement-touristique-courte-duree">know your obligations</a>.</p>

Does the Act Respecting Tourist Accommodation Establishments apply to rentals with Sinistar?

<p>Before your guests arrive, make sure your accommodation is:</p>
<ul>
<li>
<p><strong>Clean and uncluttered</strong></p>
<p>Make surfaces shine and declutter the space. Create a neutral atmosphere by removing all your personal belongings, including personalized decorations (e.g., family photos, children’s drawings). Make sure your guests have enough space to store their belongings.</p>
<p>Lastly, remember to <strong>put your fragile or valuable objects in a safe place.</strong> For example, in a locked room or in storage.</p>
</li>
</ul>
<h5>Good to know</h5>
<p>Objects of value, such as works of art or jewellery, are not included in our recovery program in the event of damage, loss or theft. So, it’s better to keep them safe.</p>
<ul>
<li>
<p><strong>Adequately furnished and equipped</strong></p>
<p>Provide everything necessary for people to be able to use the accommodation from day 1 and only needing to bring their personal effects.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/help-center/sinistar-host/how-it-works/what-is-a-furnished-and-equipped-accommodation">What is a “furnished and equipped” accommodation?</a></p>
</li>
<li>
<p><strong>Safe</strong></p>
<p>Make sure alarms (e.g., fire, carbon monoxide) are working. If your accommodation has a security system, check that it works as expected.</p>
</li>
</ul>
<h2><strong>Tips from the pros</strong></h2>
<p>Do you want to offer a truly exceptional experience to your tenants? Here are some tips from senior hosts.</p>
<h3><strong>1. Decorate simply</strong></h3>
<p>Everyone has their own taste. To appeal to most people, choose <strong>neutral colours</strong> and a <strong>minimalist décor.</strong> Avoid overloading spaces with too much artwork and decorations.</p>
<h5><strong>Helpful tip</strong></h5>
<p>If you want to decorate, highlight objects that are pretty in addition to being useful. For example: books, magazines or cushions.</p>
<p><strong>To learn more:</strong></p>
<p><a href="https://sinistar.ca/fr/blog/rendre-votre-logement-temporaire-plus-accueillant">How to make your temporary accommodation more appealing</a></p>
<h3><strong>2. Forget about live plants</strong></h3>
<p>Not all tenants have a green thumb! In the past, hosts have lost plants because guests forgot to water them... If you have real plants in your temporary accommodation, it would be best to put them elsewhere.</p>
<h5><strong>Helpful tip</strong></h5>
<p>If you want to decorate with greenery, why not use artificial plants? These days, some are so realistic that you can barely tell the difference.</p>
<h3><strong>3. Leave written instructions</strong></h3>
<p>Each home is unique—just like every device in it. This why it’s often difficult to feel at ease in a new environment. To make things easier for disaster victims, why not <strong>leave written instructions?</strong></p>
<p>For example, you can explain how the television, espresso machine or central vacuum works. In addition to making the disaster victims more independent, it saves them the embarrassment of having to contact you in the event of a problem.</p>

How to prepare your accommodation for rental

<p>Entry instructions explain to disaster victims where to find your accommodation and how to access it. They also include information on how to settle in. You must send your entry instructions <strong>as soon as possible once the accommodation contract has been signed.</strong></p>
<h5><strong>Important</strong></h5>
<p>Send your entry instructions several hours before your guests arrive. Good communication is key to make sure that everything goes smoothly.</p>
<h2><strong>How to send your entry instructions</strong></h2>
<p>Sinistar <strong>e-mails</strong> you a link to the entry instructions form. Simply answer a few questions before clicking “Submit”, and you’re done!</p>
<h2><strong>Information to provide</strong></h2>
<p>Here is the information you are asked for:</p>
<h3><strong>The address of your accommodation</strong></h3>
<p>Indicate the apartment number, if there is one.</p>
<h3><strong>Arrival procedure</strong></h3>
<p>Choose from the following options:</p>
<ul>
<li>Smart lock</li>
<li>Keypad</li>
<li>Secure keybox</li>
<li>Building staff</li>
<li>Keys given by you</li>
</ul>
<h5><strong>Good to know</strong></h5>
<p>A description of each of these items is provided in the form.</p>
<h3><strong>Access code (optional)</strong></h3>
<p>If an access code is required to enter the accommodation, specify it.</p>
<h3><strong>Arrival instructions (optional)</strong></h3>
<p>If necessary, provide additional information to facilitate the arrival of guests.</p>
<h5><strong>Good to know</strong></h5>
<p>At the end of the form, you are given the contact details of the disaster victims. Use them to agree on an arrival time if you are greeting them in person.</p>
<h3><strong>WiFi connection information</strong></h3>
<p>Specify the network name and password.</p>
<h2><strong>Need help?</strong></h2>
<p>Write us at <a href="mailto:info@sinistar.ca">info@sinistar.ca</a> or call <a href="tel:+18777178878"><strong>1-877-717-8878</strong></a><strong>.</strong></p>

Entry instructions

<p>It is very rare for victims to cancel their reservation during their stay. However, <strong>they have the right to do so if they are not satisfied…</strong> Even if they have already spent several days in your accommodation.</p>
<p>Here’s what you need to know.</p>
<h2><strong>Cancellation process</strong></h2>
<p>To cancel their reservation, the victim must make a request to Sinistar. Above all, he must provide a <strong>valid reason.</strong></p>
<p>Sinistar determines whether the cancellation request is justified. We use available evidence (e.g., photos, videos) to establish the facts and make a decision. Then we let you know quickly.</p>
<h2><strong>Valid reasons</strong></h2>
<p>We know that cancellations can take a toll on hosts. Thus, we accept them only if the situation justifies it. For example, if the accommodation:</p>
<ul>
<li>does not match the photos or description provided</li>
<li>is not sufficiently furnished or equipped</li>
<li>is dirty, in very poor condition or unsanitary</li>
</ul>
<h2><strong>In case of cancellation</strong></h2>
<p>There is no penalty to Sinistar or the disaster victim.</p>
<p>The rental ends on the last day the guest stayed in the accommodation. Of course, <strong>you are paid</strong> for all the nights the guest spent at your accommodation.</p>
<h2><strong>Put all the chances on your side</strong></h2>
<p>You can reduce the risk of cancellation by following these tips:</p>
<ul>
<li><strong>Clean your accommodation thoroughly before each rental.</strong> Pay special attention to the kitchen and bathroom. For more details, read the Cleanliness section.</li>
<li><strong>Make sure your ad photos are representative.</strong> They should give a good idea of the space and what is there.</li>
<li><strong>Provide all basic items.</strong> Whether it’s for cooking, personal hygiene, cleaning or washing. For more information, see How to prepare your accommodation for a rental.</li>
<li><strong>Be welcoming and available to disaster victims,</strong> while respecting their space and privacy.</li>
</ul>