It is very rare for guests to cancel their reservation during their stay. However, they have the right to do so if they are not satisfied… Even if they have already spent several days in your accommodation.
Here’s what you need to know.
To cancel their reservation, the guest must make a request to Sinistar. Above all, they must provide a valid reason.
Sinistar determines whether the cancellation request is justified. We use available evidence (e.g., photos, videos) to establish the facts and make a decision. Then we let you know quickly.
We know that cancellations can take a toll on hosts. Thus, we accept them only if the situation justifies it. For example, if the accommodation:
There is no penalty to Sinistar or the guest.
The rental ends on the last day the guest stayed in the accommodation. Of course, you are paid for all the nights the guest spent at your accommodation.
For more details, see our Terms and Conditions, section 6.2.
You can reduce the risk of cancellation by following these tips: