1. Help Center Sinistar
  2. Disaster Victim
  3. Housing search
  4. How can I be certain of the quality of the accommodations?

How can I be certain of the quality of the accommodations?

We want to you to feel at home in your temporary lodging. So, we’ve implemented practices to control the quality of accommodations posted on our platform.

Accommodation approval

Before being able to publish an accommodation on Sinistar, hosts must have it approved by one of our agents. Sinistar agents use photos and the description provided to check whether the accommodation:

  • matches its description
  • is adequately furnished and equipped
  • is clean and safe

What if the accommodation is not suitable?

If you’re not satisfied once you arrive at the accommodation, Sinistar will offer a new place at no extra cost.

To learn more:

Can I change my accommodation if I am not satisfied?

Reporting a problem