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Entry instructions

Entry instructions explain to disaster victims where to find your accommodation and how to access it. They also include information on how to settle in. You must send your entry instructions as soon as possible once the accommodation contract has been signed.

Important

Send your entry instructions several hours before your guests arrive. Good communication is key to make sure that everything goes smoothly.

How to send your entry instructions

Sinistar e-mails you a link to the entry instructions form. Simply answer a few questions before clicking “Submit”, and you’re done!

Information to provide

Here is the information you are asked for:

The address of your accommodation

Indicate the apartment number, if there is one.

Arrival procedure

Choose from the following options:

  • Smart lock
  • Keypad
  • Secure keybox
  • Building staff
  • Keys given by you
Good to know

A description of each of these items is provided in the form.

Access code (optional)

If an access code is required to enter the accommodation, specify it.

Arrival instructions (optional)

If necessary, provide additional information to facilitate the arrival of guests.

Good to know

At the end of the form, you are given the contact details of the disaster victims. Use them to agree on an arrival time if you are greeting them in person.

WiFi connection information

Specify the network name and password.

Need help?

Write us at info@sinistar.ca or call 1-877-717-8878.