1. Help Center Sinistar
  2. Sinistar Host
  3. How it works
  4. Understanding reviews

Understanding reviews

After each rental, the disaster victims are invited to give their opinion on their stay. Each review is based on a rating of 5 stars. It can also be accompanied by a comment.

Good to know

At this time, only Sinistar employees can view reviews. But you will soon have the option to display yours on your profile.

What are reviews for?

Reviews are used to assess and control the quality of accommodation on the platform. But also, to compare them with each other. The more positive reviews you receive, the more likely you are to get new rentals.

Review criteria

Reviews are used to assess and control the quality of accommodation on the platform, but also to compare them with each other. The more positive reviews you receive, the more likely you are to get new rentals:

  • Was the accommodation clean and tidy?
  • Did their arrival happen smoothly?
  • Did you answer them quickly?
  • Did the accommodation match its description?
  • Was the accommodation located where specified?

As for the comments, they can be on any aspect of the stay.

Coming soon: Adding your reviews on Airbnb

Since rentals with Sinistar are often for a longer period, accumulating reviews can take time. To compensate, you will soon have the option to import reviews received on Airbnb.

Stay tuned!