The blog of
Sinistar
Home Insurance

7 pitfalls to avoid after a loss

By Isabelle Ladouceur-Séguin|6 min|December 2021

Have you suffered a loss after a disaster? Here are the main pitfalls to avoid.

A disaster is a major ordeal to go through. Not only do you have to clean, replace or restore your belongings, you also have to mourn the loss of what you can't get back. So it is perfectly normal to feel anxious, and even panicked, about going through this process.

However, it’s important to stay calm and get informed to avoid any pitfalls. Here are the most common ones that you should avoid.

1. Waiting too long before calling your insurer

The first thing you should do when you discover the loss is to call your insurer. Unless, of course, you or your family are in danger. In that case, leave the premises and call for help. Then, as soon as you are safe, call your insurer.

If you wait too long, you may lose your right to an indemnity. That is, the amount your insurer would have given you to cover your loss. Your insurer has the right to refuse to compensate you if your inaction has caused them prejudice (e.g., the loss has caused more damage).

What to do after a disaster if you are insured

2. Commissioning a contractor without your insurer’s consent

Your insurer may have agreements with restoration companies. If you sign a restoration contract without their consent, it can make things more difficult later on.

That said, if you have just discovered the loss and can't reach your insurer, call an emergency clean-up company. This way, you will meet your obligation to limit the damage.

3. Staying in a hotel rather than in a temporary accommodation for disaster victims

If your insurer considers your home uninhabitable, you will have to find temporary accommodation. But don't make the mistake of renting a hotel room! You will pay a high price and likely won’t have access to amenities like:

  • a fully equipped kitchen
  • laundry facilities
  • parking

A better option is to use a disaster relocation service. Designed for disaster victims, they allow you to rent fully furnished and equipped accommodation. Sometimes without even having to specify a departure date!

Start a relocation request with Sinistar

4. Listening to your friends’ or family’s advice

Someone close to you has experienced a disaster and seems to give good pieces of advice? Think twice before acting on them. The true expert of your insurance contract is your claims adjuster (the person who manages your claim).

It is their role to guide you through the process. Don't hesitate to ask them for advice to make the right choices.

5. Inflating your loss

Inflating your loss to get a bigger payout is probably the worst mistake you can make after a loss.

If your insurer finds out that you deliberately lied in your claim, they may refuse to pay you. Worse: you could face legal action. This can make it very difficult to get insurance afterwards.

6. Not documenting the process

Documenting the loss and your claim protects you from misunderstandings and payment refusals.

Here are some tips:

  • Take photos of your damaged goods before you throw them away. It’ll be easier to claim them as losses later.
  • If you have to demolish or replace materials, keep a sample. This will help your claims adjuster identify them accurately.
  • Keep a record of all the steps you take. For example, every time you call your insurer or a service provider, follow up with an email. In your message, summarise what you’ve agreed on.

7. Not supervising the restoration work

You're not happy with the restoration work but your insurer has already paid the bill? It may be too late to get the problem fixed easily.

To avoid this issue, visit the site often to see how the work is progressing. And wait until you’re completely satisfied before approving payment of the bills. This will save you a lot of hassle!

Give yourself a fair chance

To get a fair and equitable settlement for your claim, it’s best to do things properly. That said, the process is complex and mistakes are common. Protect yourself by avoiding the following pitfalls:

  • Waiting too long before calling your insurer
  • Commissioning a contractor without the consent of your insurer
  • Staying in a hotel rather than in a temporary accommodation for disaster victims
  • Listening to your friends’ or family’s advice
  • Inflating your loss
  • Not documenting the process
  • Not supervising the restoration work

Remember that the claims adjuster is your contact person for any questions or concerns. When in doubt, give them a call or send them an email. They will be happy to help.

Good luck!

 

Share this article

Read more

Housing

By Nathan Guss|5 min|December 2023

British Columbia’s New Short-Term Rental Rules

In October 2023, British Columbia’s legislature passed the Short-Term Rental Accommodations Act, wh...

News

By Nathan Guss|5 min|November 2023

Extreme Weather Impacts the Insurance Industry

In recent years, the insurance industry has faced a surge in extreme weather. Climate change is mak...

News

By Alexia Leclerc|3 min|October 2023

Prioritizing Security : Announcing SOC 2 Type I Compliance

What is SOC 2? System and Organization Controls, as defined by the American Institute of Certified ...

News

By Nathan Guss|6 min|October 2023

Claims Adjusters: Self-Employment or Working for an Insurer?

Considering a career as a claims adjuster in Canada? With many paths available, each offering its u...

News

By Nathan Guss |6 min|October 2023

Claims Adjusters: Where to Find Your Next Job

The job market for claims adjusters in Canada is vast and varied. Determining the best approach can...

Housing

By Nathan Guss |9 min|September 2023

How to Succeed in Temporary Rentals?

Do you have a property that you’re thinking of listing for short- or medium-term rental? Or perhaps...

Housing

By Nathan Guss|4 min|September 2023

Temporary housing: social media accounts to follow

Running a temporary rental business requires staying informed about the latest industry development...

Home Insurance

By Nathan Guss|8 min|September 2023

Understanding Property and Casualty Insurance Vocabulary

Unless you’ve had a real string of bad luck or you’re a true pro at adulting, reading your insuranc...

Housing

By Nathan Guss|6 min|September 2023

Temporary Rentals: Should You Use a Short-Term Rental Management Service?

Short-term rental properties can be a lucrative side hustle or even full-blown business. But they c...